Senior Commercial Enablement Associate

Instacart•San Francisco, CA

22h•$84,000 - $123,000•Remote

About The Position

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview At Instacart, our Ads team aims to connect consumers with the brands they love. We are firm believers in the power of advertising to achieve meaningful results for brands, consumers, and shareholders alike. As a Senior Commercial Enablement Associate on the Commercial Enablement team, you will play a critical role in driving sales success through strategic learning programming & content design that achieves mastery for partner facing teams. As we continue to evolve and expand our Instacart Ads Ecosystem, we are hiring a Senior Commercial Enablement Associate specializing in our Sales teams’ best in class motions and processes. This individual contributor role will partner with our Sales and cross-functional (XFN) teams to build the Vertical Sales teams Enablement roadmap and develop all pillars of Enablement (Content, Training, Sales Process & Methodology, and Certifications). This highly cross functional role will partner with other Enablement peers and XFN teams to ensure our Sales teams have what they need to achieve their revenue goals. In this highly cross-functional role, you will collaborate closely with Sales teams as well as partners in our Commercial Excellence and Instacart organization - Insights, Media Analytics, and Sales Operations and Marketing. Together, our cross functional collaboration will ensure all key pillars of enablement—content, training, narrative creation, and sales process and methodology—are addressed to support best in class Sales Motions and go-to-market (GTM). About the Team The Commercial Enablement Team is part of the Commercial Excellence organization, which focuses on strategic enablement through building processes, motions & tools for the commercial businesses at Instacart. Its mission is to provide Instacart partners with the insights and capabilities needed to exceed their business objectives. The Enablement team supports the Brand Partnerships / Ads Sales and Retail Sales & Account Management teams by collaborating closely with Marketing, Product, Insights, and Measurement Science to develop internal competency models and learning materials. We are agile, high performing self-starters who excel in sourcing information & scaling learning opportunities that deliver the greatest possible value to Instacart’s revenue driving commercial teams. About the Role Serve as the subject matter expert on your assigned Sales Vertical team(s), cultivating in-depth understanding of Sales team(s) goals, priorities, customer persona(s), sales processes and workflow Develop and own the specific Sales Vertical team(s) Enablement roadmap by identifying, prioritizing and coordinating Sales team(s) needs and trainings Design and execute comprehensive enablement training programs including interactive live training for large group audiences, office hours, and the creation of dynamic, digestible content resources. Identify, document and train Sales on best in class processes and motions (e.g, Annual Planning, Account Planning) Write and prepare training content to develop Sales skills, methodology usage, and ongoing industry intelligence Tailor training and content with Enablement and cross-functional XFN partners to ensure relevancy to each Sales team Partner with manager on key initiatives that require discovery, content development, training, competency measurement and cross functional collaboration Partner with external training partners to design programs and ensure flawless program execution and learning success Cultivate and develop relationships with Sales team members and XFN partners Proactively identify learning gaps / needs and recommend Vertical Enablement roadmap adjustments throughout the year Measure the success and impact of programs as related to Sales readiness, needs and certifications through data driven insights and tools provided to you Represent the voice of the Sales team(s) Account Executives or Managers at all Sales Enablement meetings and in collaborative work

Requirements

3+ years of experience working with fast paced, high volume, high impact sales or account management teams within an advertising platform, agency or organization
3+ years experience in an Enablement, L&D, PMM, Ad Sales, Account Management, Strategy, Ad Agency or Operations role
Excellent communication skills - written and verbal
Excellent presentation skills
Strong relationship building skills
Strong project / program management skills
Experience with digital advertising
Basic understanding & experience with buying / selling digital advertising as part of a retail media network
Strong sense of curiosity and desire to roll up your sleeves in order to partner and learn

Nice To Haves

Strong experience using G suite tools, sheets and slides
Experience teaching or training large group audiences
Experience working with consumer packaged goods (CPG) companies or grocery retailers
Experience working with data (measuring inputs / outputs; building sheets and program trackers)
Experience working with technical & non-technical stakeholders
Experience with learning platforms (e.g., Seismic, Continu, other)
Experience with AI tools to support Sales workflow

Responsibilities

Serve as the subject matter expert on your assigned Sales Vertical team(s), cultivating in-depth understanding of Sales team(s) goals, priorities, customer persona(s), sales processes and workflow
Develop and own the specific Sales Vertical team(s) Enablement roadmap by identifying, prioritizing and coordinating Sales team(s) needs and trainings
Design and execute comprehensive enablement training programs including interactive live training for large group audiences, office hours, and the creation of dynamic, digestible content resources.
Identify, document and train Sales on best in class processes and motions (e.g, Annual Planning, Account Planning)
Write and prepare training content to develop Sales skills, methodology usage, and ongoing industry intelligence
Tailor training and content with Enablement and cross-functional XFN partners to ensure relevancy to each Sales team
Partner with manager on key initiatives that require discovery, content development, training, competency measurement and cross functional collaboration
Partner with external training partners to design programs and ensure flawless program execution and learning success
Cultivate and develop relationships with Sales team members and XFN partners
Proactively identify learning gaps / needs and recommend Vertical Enablement roadmap adjustments throughout the year
Measure the success and impact of programs as related to Sales readiness, needs and certifications through data driven insights and tools provided to you
Represent the voice of the Sales team(s) Account Executives or Managers at all Sales Enablement meetings and in collaborative work