Senior Associate, Business Operations & Strategy

Intellect

3d•Hybrid

About The Position

Intellect is a workplace mental health and EAP provider that is growing quickly across Australia and New Zealand. This role is the ANZ General Manager's right hand, responsible for driving ANZ market priorities to a finished outcome across various regional functions. It serves as the operating and strategy engine to support the ANZ commercial team in winning and keeping clients, with a target of unlocking AUD 1.5M in additional new business within 12 months. This is not a sales or tender-writing role, but rather focuses on operational and strategic execution.

Requirements

Operating with authority: leading conversations with more senior people, pushing an agenda, and holding the line when pushed back, without the GM present.
3–6 years in management consulting, strategy and operations, business operations, or commercial roles, ideally at a scaling B2B or SaaS company.
A track record of taking an initiative from an incomplete brief to a finished outcome with little supervision.
Experience influencing senior stakeholders across functions, including telling a senior person 'no' or 'not now' and making it stick.
Comfort with ambiguity: making a call on partial information and adjusting, rather than waiting for certainty.
Strong commercial and financial skills: pricing, margin, business cases, and pipeline analysis.
Disciplined project management: registers, cadences, and follow-through without reminders.
Clear, concise writing for executive audiences.

Nice To Haves

Experience with HubSpot or another CRM, and with reporting and dashboard tools.
Exposure to tenders, procurement, or regulated industries (health, insurance, government).
Knowledge of the Australian market, or of EAP, workplace mental health, or psychosocial risk.
Confident, practical use of AI tools to move faster.

Responsibilities

Drive ANZ priorities through regional HQ by turning GM's priorities into clear, structured requests for Product, Ops, Clinical, Legal and Revenue, and track each one to completion.
Run the ANZ-to-HQ rhythm, providing weekly status on open items and escalating to the GM only when a decision is needed.
Own a live register of ANZ strategic initiatives showing owner, status, dependency, and next action.
Project-manage the HQ side of new client go-lives, including product configuration, clinical resourcing, and operations set-up.
Execute strategic initiatives from idea to outcome, owning 3–5 ANZ initiatives at a time (e.g., new service lines, critical incident service improvements, psychosocial risk products).
Define scope, timeline, dependencies, and success criteria for each initiative.
Write structured requirements for Product and flag slippage before it becomes a client risk.
Research the market, including competitor proposals and pricing, value proposition and pricing strategy for 2027, and SLA gaps against market expectations.
Build business cases and briefing packs for leadership forums.
Keep the ANZ HubSpot pipeline accurate weekly, including stage, close date, ACV, and last activity.
Own the data for the ANZ section of the monthly business review (MBR) in the regional standard format.
Flag pipeline coverage gaps three months ahead of quarter end.
Chair Go/No-Go decisions on new tenders and maintain the criteria.
Own compliance pre-checks before any submission, including insurance, the Fair Jobs Code, data sovereignty, and accreditation.
Back up the dedicated RFP specialist on priority bids and manage external bid consultants' scope and cost.
Coordinate ANZ people processes with the People team, scope office and operating requirements, and keep the GM's calendar clear of non-commercial administration.

Benefits

Global company – work in a diverse environment with people from nearly 20 countries
Generous leave policy – time off to rest and recharge
Christmas week off – company-wide break during Christmas, separate from annual leave
Birthday leave – enjoy a day off on your birthday
Quarterly mental health days – one day off every quarter to focus on your wellbeing
Flexible work arrangements – work in a way that suits your lifestyle and goals
Work-life balance – a culture that values personal time and long-term wellness
Medical coverage – comprehensive insurance for peace of mind
Performance bonus – high performance is recognised and rewarded
Development budget - annual allowance to support your professional development
Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
Socials and communities – regular non-work events/activities to connect and have fun together