Senior Associate Account Manager, Employee Benefits - Miami, FL
About The Position
Founded in 2011, World is one of fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 210 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Position Overview Our Senior Associate Account Manager provides general account support and customer service to an impressive roster of multinational clients. In this role you will navigate our Benefit Administration Tool to assist customers with their benefits enrollment needs. This is a tremendous opportunity to join a dynamic team in a growing organization, working with diverse, global organizations.
Requirements
- Bachelor’s Degree preferred
- 3+ years of experience in the health insurance industry at an insurance carrier or insurance/employee benefits brokerage
- Excellent communication and customer service skills as well as sales negotiation skills.
- Must be proficient with MS Office: Word, Excel, and PowerPoint
- Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines.
- Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance.
- The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information.
- Ability to maintain a professional demeanor and positive attitude
Nice To Haves
- Life & Health License (preferred)
Responsibilities
- Support the account management team in resolving day-to-day customer inquiries and escalate issues related to eligibility and member claims
- Develop and leverage knowledge of customer needs and issues to deliver world class service to our clients
- Maintain accurate customer files and records for general reference and office use
- Assist the account management team in managing the end-to-end process for customer interactions as well as carrier relationships for day-to-day customer issue resolution
- Keep management informed of customer or carrier issues
- Participate in weekly client meetings
- Support the annual Open Enrollment process
Benefits
- We offer a competitive benefits package and variable pay programs, please visit https://www.worldinsurance.com/careers for more details.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
