Senior Associate, Account Management
About The Position
The Senior Associate, Account Management is a crucial role within our organization, requiring work in various capacities and adaptation to different work arrangements based on the needs set by business. This role involves building and sustaining strong relationships with key clients, acting as a trusted strategic partner. The associate will oversee client onboarding, implementation, and ongoing support across multiple sales channels to ensure seamless client experiences. Additionally, they will analyze client data and performance metrics to identify upselling, cross-selling, and account growth opportunities, and collaborate with sales teams to support upselling, contract renewals, and client expansion initiatives. Staying informed on industry trends, best practices, and emerging technologies is also key to driving continuous improvement in client services.
Requirements
- Bachelor's degree in Business Administration, marketing, a related field, or equivalent related work experience.
- Minimum 2+ years experience working at a digital publisher or digital ad agency.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in CRM software and data analysis tools.
- Knowledge of the healthcare industry and health/wellbeing platforms
Nice To Haves
- Experience with Salesforce CRM and/or Operative.One OMS.
- Strong understanding of Digital Media math and terminology.
- Knowledge of Ad Serving and Measurement vendors.
Responsibilities
- Build and sustain strong relationships with key clients, acting as a trusted strategic partner.
- Oversee client onboarding, implementation, and ongoing support across multiple sales channels to ensure seamless client experiences.
- Analyze client data and performance metrics to identify upselling, cross-selling, and account growth opportunities.
- Collaborate with sales teams to support upselling, contract renewals, and client expansion initiatives.
- Stay informed on industry trends, best practices, and emerging technologies to drive continuous improvement in client services.
Benefits
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Paid Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Pharmacy Benefits
- Income Protection Plans
- Pet Services Plans
- Mental Health Support
- Wellness Coaching
- HSA- Health Savings Account
- Commuter Benefits
- Gym & Fitness Center Discount Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
