Senior Assistant General Manager - Kent Place Residences

Kairoi Management • Englewood, CO

9h • Onsite

About The Position

Seize Your Career Opportunity at Kairoi Residential At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. What a Typical Day Could Look Like As a Senior Assistant General Manager, you'll be a key player in the success of our luxury high-rise community. You will support the General Manager in overseeing daily operations while taking on increased responsibility in several key areas. Every day will bring a dynamic blend of leadership, resident relations, and operational management, making this a rewarding role for those who enjoy variety and the satisfaction of achieving ambitious goals.

Requirements

• 4-5 years of experience in luxury property management or a related hospitality or customer service field.
• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).
• Strong financial acumen and ability to accurately calculate figures (concessions, late fees, etc.).
• Excellent professionalism and communication skills, with the ability to interact effectively with high-net-worth individuals.
• High attention to detail and ability to maintain a polished and professional demeanor.
• Positive, customer-focused attitude and a willingness to serve.
• Must have a valid driver's license with no major infractions in the last 12 months.

Nice To Haves

• Associate's Degree or equivalent preferred.

Responsibilities

• Lead and mentor the team, fostering a positive and productive work environment!
• Take on a more active role in training and onboarding new team members, ensuring they understand the community's high standards and commitment to exceptional service!
• Assist with scheduling and conducting team meetings, ensuring effective communication and collaboration!
• Assume supervisory responsibilities in the absence of the General Manager, demonstrating strong leadership and decision-making skills!
• Cultivate and maintain strong relationships with residents, anticipating their needs and exceeding their expectations!
• Proactively address and resolve resident inquiries and concerns with discretion and professionalism!
• Implement resident retention programs that cater to the unique preferences of a luxury clientele!
• Oversee concierge services, ensuring seamless and personalized experiences for residents!
• Assist the General Manager with budget preparation and financial reporting, demonstrating strong financial acumen!
• Take a proactive role in managing accounts receivable, ensuring timely collection of rent payments and diplomatically handling delinquent accounts!
• Assist with analyzing financial data, identifying trends, and making recommendations for improvement!
• Collaborate with the General Manager to oversee property upkeep, including landscaping, cleanliness, and equipment maintenance!

Benefits

• Competitive Compensation.
• Incentive compensation opportunities are available and are performance based.
• Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• We offer a 401k program with a company match.
• Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Be prepared to attend and participate in training as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree