Senior Assistant Caseworker-DCFS Northern Region (Ogden)
About The Position
The Utah Division of Child and Family Services is seeking a motivated, detail-oriented Senior Assistant Caseworker, Office Support, to help maintain efficient office operations in a child welfare setting. The role provides clerical, direct client, and case-related support to professional child welfare social work staff. It requires strong organization, professionalism, accuracy, confidentiality, and customer service in a fast-paced environment supporting staff, clients, and community partners. The position is full-time and in-office/on-site at the DCFS Ogden Office. It may require 24-hour on-call services, with response time determined by the agency. Travel is required, and the employee may need to use a personal vehicle; approved mileage is reimbursable. Employment offers are contingent on passing a Background Screening Application. The role involves moderate physical exertion, including standing, walking, bending, crouching, reaching, and lifting items up to 50 pounds. Work is generally performed in a typical office setting with moderate risk. The stated salary range is $17.25–$27.34, and the posting separately lists a start pay of $17.95. This position is eligible for a full benefits package.
Requirements
- Experience managing reception areas, handling high-volume telephone systems, greeting walk-in clients, and maintaining office equipment.
- Ability to create, scan, archive, and retrieve case files and reports, including tracking certified mail in the SAFE case system.
- Ability to draft court documentation and legal letters, conduct Clear Search requests, and support attorney general and audit file retrieval.
- Experience supervising and monitoring parent-child visits and transporting youth and clients.
- Competence handling financial transactions, processing payments, and assisting clients with Medicaid applications.
- Strong written and verbal communication skills, including taking and transcribing meeting minutes and coordinating 24-hour notifications and prior checks.
- Current and valid Utah driver's license and ability to safely transport clients, youth, and children.
- Ability to pass a Background Screening Application.
Nice To Haves
- Previous or current experience working for the Utah Division of Child and Family Services (DCFS).
- Experience with the state's social welfare database system, SAFE, Adobe Pro, Google tools, and Microsoft tools.
Responsibilities
- Provide direct client and case-related clerical support to child welfare social work staff.
- Cover reception, greet and assist walk-in clients, answer incoming calls, and direct callers to appropriate staff.
- Take, transcribe, and distribute meeting minutes.
- Prepare letters and documentation for courts and clients.
- Send certified mail to clients or sheriffs and track it in the SAFE case system.
- Create, maintain, scan, archive, and retrieve files, reports, and other records.
- Retrieve files for workers, attorneys general, supervisors, and audits.
- Assist with 24-hour notifications and prior checks.
- Maintain office equipment.
- Complete Clear Search requests.
- Assist with supervised visits and monitor parent-child visits.
- Transport clients, youth, and children to appointments, placements, or visits.
- Assist with Medicaid applications.
- Process payments and other financial transactions.
- Perform additional office and case-support duties as assigned.
Benefits
- Full benefits package eligibility.
- Job stability within a well-established organization.
- Career growth and opportunities to develop skills and gain leadership opportunities.
- Meaningful work that benefits the community.
- Supportive work environment emphasizing cooperation and mutual support.
- Approved mileage is reimbursable when a personal vehicle is used for work travel.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
