Senior Area Manager

Pivotal Housing Partners LLC•Atlanta, GA

6d•$90,000 - $95,000•Onsite

About The Position

Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents. We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you. This important role supports our Reserve at Hollywood (288 units multifamily) located in Atlanta, GA. The Hollywood Senior Area Manager also directs the East Lake-inspired, resident-centered community-development initiative and supervises the Resident Services Coordinator.

Requirements

5+ years of demonstrated multifamily operations and people-leadership experience
Affordable-housing program knowledge
Financial, Yardi, resident-service and maintenance-oversight skills.
Prior management experience required

Responsibilities

Own property occupancy, collections, delinquency, renewal and recertification results; establish action plans and verify execution by the Regional Manager.
Maintain high customer-service standards; resolve escalated resident concerns, including survey, online-review and social-media issues.
Communicate project status, emerging risks and corrective plans regularly to Regional leadership; implement company initiatives and best practices.
Oversee move-out condition inspections, damage documentation and accurate, timely move-out processing through assigned staff.
Lead daily team huddles and weekly individual coaching; address performance, scheduling, timekeeping, training and corrective action in partnership with HR.
Ensure adherence to Fair Housing and applicable LIHTC, HOME, RD, HUD and other property-specific requirements; verify accurate files, income/rent limits, timely renewals and recertifications.
Lead audit and inspection readiness, lender/agency reporting and timely, documented correction of deficiencies.
Conduct regular physical property walks; oversee curb appeal, vacant-unit readiness, maintenance scheduling, work orders, emergencies, risk inspections and incident reporting.
Identify capital needs, obtain quotes and coordinate approved vendors and repairs; ensure turnover checklists and move-in readiness.
Lead the Hollywood community-transformation vision and align programs with resident needs, stability, retention and quality of life.
Directly supervise the Resident Services Coordinator; approve program priorities and expenditures within authority.
Build and approve partnerships supporting employment, financial education, youth/family activities, food access, digital access and community safety.
Hold a monthly Resident Services Coordinator performance meeting reviewing resident participation, referrals, partnerships, budget and outcomes; coordinate with Regional Manager and Leasing Specialist without turning Housing Stability Specialist into routine office coverage.

Benefits

Eligibility for semi-annual merit increases: January and July
Paid every Friday
Quarterly Bonus Opportunities
Medical Coverage: Choice of two medical plans (PPO and HDHP)
HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year
Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
Retirement Savings: 401(k) plan with company match
Time Off: Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
Emotional Wellbeing: Employee Assistance Program (EAP)
Professional Growth: Professional development assistance