Sr Architect I

Staples • Framingham, MA

1d • Onsite

About The Position

The Senior Architect I provides strategic technology and architecture leadership for complex initiatives that support business objectives. The role defines target-state architectures, establishes technical standards, and guides solution design across applications, integrations, cloud platforms, customer experience technologies, data ecosystems, and emerging technologies. Working under general direction, the Senior Architect translates complex business and technical requirements into scalable, secure, and resilient solutions while mentoring technical teams and influencing technology strategy across multiple domains.

The role is part of Staples Digital Solutions, which partners across the enterprise to shape and deliver scalable technology that strengthens customer, sales, and service capabilities. The team works with business leaders, product teams, engineers, architects, vendors, and external partners to modernize platforms, improve customer experiences, and advance strategic priorities.

This is an onsite position in Framingham, Massachusetts.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 7+ years of experience in software engineering, solution architecture, enterprise architecture, or a related technical role.
• 3+ years of experience designing enterprise-scale applications, integrations, APIs, or cloud solutions.
• Experience with enterprise architecture frameworks, integration patterns, and distributed systems.
• Experience with AWS, Azure, Google Cloud Platform, or similar cloud environments.
• Experience leading cross-functional technical initiatives and influencing architecture decisions.
• Strong strategic thinking and the ability to connect technology decisions to business outcomes.
• Exceptional problem-solving and analytical skills, with the ability to address complex challenges.
• Ability to influence and lead across matrixed organizations without direct authority.
• Excellent written, verbal, presentation, and stakeholder-management skills.
• Strong collaboration skills and the ability to build trusted partnerships across the organization.
• A continuous-learning mindset with a passion for innovation, technology trends, and improvement.

Nice To Haves

• Master’s degree in a technology- or business-related field.
• 10+ years of architecture, engineering, or enterprise technology experience.
• Experience supporting customer service, customer experience, CRM, contact center, or digital engagement platforms.
• Experience with Salesforce, ServiceNow, NICE, Genesys, Amazon Connect, or similar platforms.
• Experience with generative AI, large language models, retrieval-augmented generation architectures, conversational AI, or intelligent automation solutions.
• Relevant cloud, architecture, security, or technology certifications.

Responsibilities

• Lead architecture and technical design for complex, enterprise-wide technology initiatives.
• Develop target-state architectures, reference models, standards, and reusable design patterns.
• Define application, integration, API, cloud, and data architecture strategies aligned with business objectives.
• Evaluate technology solutions and recommend approaches based on scalability, reliability, security, performance, and cost.
• Design and govern enterprise integrations, APIs, event-driven architectures, and service-oriented solutions.
• Partner with engineering teams to guide implementation, resolve complex issues, and support architectural compliance.
• Assess emerging technologies, generative AI capabilities, automation opportunities, and modernization strategies.
• Support customer experience, CRM, contact center, and omnichannel engagement technology initiatives.
• Lead architecture reviews, proofs of concept, strategic technology assessments, design workshops, and governance forums.
• Mentor architects and engineers while promoting architecture best practices, knowledge sharing, and technical excellence.

Benefits

• 22 days of PTO and a holiday schedule with 7 observed paid holidays and 1 floating holiday.
• Online and retail discounts.
• Company match 401(k).
• Physical and mental health wellness programs.
• Inclusive culture with associate-led Business Resource Groups.
• May be eligible for bonuses or other forms of variable compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior