Senior Applications Project Specialist Healthy Planet - Kelsey-Seybold Clinic- Pearland, TX

UnitedHealth Group•Pearland, TX

15h•$91,700 - $163,700•Remote

About The Position

This position serves as a top-level technical expert in application, systems analysis, and programming, acting independently with minimal direction. The role involves providing technical leadership on complex projects, potentially instructing or leading project application teams, and collaborating with executive management. The specialist will share knowledge, stay updated on new technology, and define system scope and objectives with full technical knowledge of all application systems analysis phases. They will assist client departments in identifying operational improvements through system configuration, deployment, acquisition, or development, and provide project management for system-related projects. Key responsibilities include performing configuration changes and system setup to ensure scope and quality. This role is crucial for advancing population health and value-based care initiatives by designing, optimizing, and maintaining Healthy Planet tools within Epic. It supports quality improvement, care management workflows, and payer-specific analytics and reporting, focusing on improving outcomes, closing care gaps, and supporting performance under value-based contracts. The analyst will collaborate with clinical, care management, quality, and operational stakeholders to ensure accurate data capture, actionable insights, seamless workflows, and compliance with NCQA certified HEDIS measures. The position offers the flexibility to work remotely from anywhere within the U.S., with specific requirements for hires in the Minneapolis or Washington D.C. areas to work in the office a minimum of four days per week.

Requirements

Bachelor's degree in a technical/application area or 4+ years equivalent work experience
Epic Systems Healthy Planet Certification
Valid Texas Driver’s License
4+ years of experience in applicable healthcare or business operations unit, utilizing Healthy Planet or other KSC healthcare applications
Solid understanding of clinical workflows, care management processes, project management experience in IT, and population health programs
Technical and analytical aptitude for multiple application points of integration.
4 + years of systems experience with development, analysis, installation and support
Demonstrated ability to report writing capability
Proven communication, presentation, project management, problem-solving, and technical skills
Ability to assume more than one role on the team
Ability to travel occasionally

Nice To Haves

Master’s degree in related field
Epic Systems certification in one or more applications
7+ years of experience in applicable healthcare business operations
4+ years or project management/lead experience in IT

Responsibilities

Configure, maintain, and enhance build to support closing Care Gaps
Develop and customize registries, MyPanel metrics, and population specific dashboards to support value based care initiatives and performance monitoring
Build and maintain Campaigns and Compass Rose care management programs to support targeted outreach and care gap closure
Configure HEDIS reporting tools and ensure alignment with NCQA certified measure standards
Apply solid knowledge of clinical vocabularies and coding standards, including LOINC, ICD, and CPT, to ensure data accuracy and measure compliance
Partner with quality, reporting, and care management teams to enable timely and accurate quality performance tracking across value-based care contracts
Contribute to the development of population health strategies that improve outcomes and patient experience across the health system
Provide subject matter expertise on Healthy Planet functionality to internal stakeholders
Ensure system configuration supports operational goals for chronic disease management, preventive care, and payer performance programs
Define, lead and conduct projects as assigned in accordance with standard KSC project management and documentation standards.
Provide consultation for program design, build, interface build/testing, system testing, and documentation.
Direct and mentor other project team members so that defined objectives and benefits are achieved.
Serve as a resource and advocate for assigned user group(s).
Establish solid working relationships with members of other application teams/management to ensure proposed system changes are thoroughly vetted and potentially adverse downstream consequences are discovered.
Develop and communicate risk mitigation strategies.
Work collaboratively or in leading role as part of Application System Project teams.
Define and document business/clinical system requirements and workflows.
Configure System settings and master files to meet business requirements.
Validate system build with business owners through presentations and standardized testing procedures.
Provide or lead system go live support, problem resolution and question- and-answer services.
Act as technical and project mentor to other less experienced and proficient team members.
Assist in development and may be responsible for overseeing testing.
Deliver work that is consistently accurate, precise, thorough, neat, ethical, and reliable.
Familiar with quality standards and follows all applicable quality guidelines.
Understand concepts of process improvement and results to improve the quality of services.
Complete all duties as assigned in the required timeframes.
Meet deadlines for regular duties and projects.
Mentor and coach staff related to ongoing application support, problem resolution and question and answer services.
Participate in Application Service Desk duty and 24 x 7 on call program with other team members.
Assist Application analysts and Help Desk with escalation of system issues.
Maintain and share mastery level application knowledge, proficiency and problem solving skills, as well as expert level understanding of standard IT project management, change management/control and service procedures.
Serve as technical and application master for other team members, who confront questions and problems, for which assistance is needed.
Maintain effective working relationships with customers, staff, and project sponsors.
Assess assigned user areas as needed per project.
Maintain direct working relationships with application vendor technical staff, in order to facilitate rapid problem resolution and service delivery, where vendor services are needed.
Possess the ability to effectively communicate relevant information, in a clear and concise manner, at all levels of the organization.
Promote and practice effective listening skills in all interpersonal contacts.
Demonstrate competence in grammar and clarity in all oral and written communication.
Lead implementation efforts for system improvements in accordance with KSC standard change control and change management procedures.
Communicate system changes to all applicable users.
Provide a high level of output and productivity.
Meet objectives.
Do not waste skills, time and resources.
Find ways to improve processes and control costs.
Possess solid positive attitude, interpersonal and relational skills, ability to make and keep commitments, meet project timelines, and provide outstanding customer service.
Communicate technical matters in language easily understood by non-technical staff.
Conduct effective meetings and complex IT projects as assigned.
Possess the ability to be flexible in changing situations, meet changing priorities, and solve new and existing problems.
Understand the value of adaptability with patients, customers, clinicians and business owners.
Build a solid vendor relationship with the systems directly responsible for and/or consulting contracts as needed per project.
Ensure contracts are adhered to, maintenance and support SLA’s are met, and ensure interfaces are supported per each contract.
Hold vendors responsible when SLA’s or maintenance are not met.
Help develop year to year budget with Director each fiscal year.
Stay within budget.
Can be counted on to arrive and start work on time.
Meet expectations for completion of duties as assigned in the required timeframes.
Meet deadlines for regular duties and projects without management intervention.
Other duties as assigned