Senior Applications Developer (Government)

AT&T • Columbia, MD

8d • $98,100 - $180,000 • Onsite

About The Position

AT&T Global Public Sector is seeking a Senior Applications Developer to support the day-to-day IT systems for their customized network solution in support of the federal government. This role is crucial for implementing and managing the ServiceNow application, including the IT Service Management suite and the platform. The developer will collaborate with team members, partners, and leadership to design, develop, test, deploy, sustain, and administer the ServiceNow solution. This position requires a minimum of 5 days per week presence at the customer's site in Columbia, Maryland.

Requirements

• Five (5) years of experience as a Developer in programs and contracts of similar scope, type, and complexity.
• Bachelor’s degree in System Engineering, Computer Science, Applied Science, Electrical Engineering, Math, Information Assurance, Information Security System Engineering, or related discipline from an accredited college or university, a developer nanodegree, or equivalent work experience.
• Five (5) years of additional SE experience may be substituted for a Bachelor’s degree.
• Must comply with DoD 8570 IAT, Level 2 (Security+).
• Must be US Citizen.
• Experience in Linux/Unix System Administration.
• Experience in managing a Self-Hosted ServiceNow instance and upgrading ServiceNow Core applications.
• Understand ITIL/ITSM processes.
• Understand HTML, CSS, JavaScript, and other web technologies.
• Must be knowledgeable in the support and development of ServiceNow, Splunk, Nlyte, VMware, Ansible, etc.

Nice To Haves

• TS/SCI poly (#tssci) (#polygraph)

Responsibilities

• Implementing the ServiceNow application, including the IT Service Management suite and the platform.
• Leading the design, development, testing, deployment, sustainment, and administration of the ServiceNow solution.
• Performing technical aspects of ServiceNow implementation including solution architecture, installation, application UI, process automation, external integrations, access control, security hardening, workflow design/configuration, reporting, upgrades, and patching.
• Providing ServiceNow focused consultation and technical leadership.
• Supporting Technical Exchange Meetings and contributing to user-facing documents.
• Performing upkeep of ServiceNow applications.
• Designing, programming, testing, and debugging ServiceNow and applicable scripts.
• Performing capacity planning, system tuning, problem analysis, and hardware/software upgrades.
• Developing administrative policies, documentation, and procedures for ServiceNow maintenance and operation.
• Performing testing and establishing system acceptance criteria for new or current hardware and software.
• Building service requests from customer requirements, request items, and tasks.
• Determining training needs and developing ServiceNow-based guidelines.
• Building client profiles and system configurations for software distribution equipment.
• Responding to system alerts and engaging in troubleshooting and problem resolution.
• Using workflows to manage data flows from customers to support teams.
• Using scripting tools for process automation and integration.
• Importing and exporting data across various enterprise applications.
• Performing system and integration testing with sample and live data.
• Monitoring the health and status of ServiceNow and applicable scripts.
• Working with IT managers to generate views and reports.
• Analyzing user requirements and current procedures to improve system capabilities.
• Installing software releases and maintaining data confidentiality, integrity, and availability.
• Consulting with clients, hardware and software vendors, users, system administrators, and engineers.
• Providing technical support for development, test, and production environments.
• Assessing existing ServiceNow usage and recommending forward evolution to maximize efficiencies.
• Performing integrations and process automation using ServiceNow Orchestration.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

What This Job Offers

• Job Type: Full-time
• Career Level: Senior