Senior Applications Analyst

Memorial Hermann Health System•Salt Lake City, UT

About The Position

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Application Analyst is responsible for advancing the functionality and operational efficiency of assigned information systems and solutions. This entails analysis, design and development of new software modules; advising, assisting, and training customers in the operation and administration of their systems; and collaborating with customers to enhance their work methodologies and tools. The Application Analyst is charged with ensuring the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. The Application Analyst possesses sufficient technical expertise to support an assigned application, but may be called upon to assist with multiple applications. The Application Analyst supports the Project Management activities required to deliver valuable relevant solutions and assists in the development of project schedules, plans and timelines. The Application Analyst reports directly to the Manager, while receiving leadership from Senior and Lead Application Analysts. The Application Analyst applies skills, in line with MH’s values and goals, to assure the efficient, effective and consistent delivery of high quality services. The Application Analyst is responsible for demonstrating a commitment to the values of the corporation through active participation in the Partners In Caring, Customer Service and Continuous Quality Improvement programs.

Requirements

Associates degree and two (2) years experience or four (4) years experience in lieu of degree
Three (3) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) technical experience in system analysis, design, building, testing and implementation preferred
Experience in supporting complex problems
Experience assisting other analysts
Demonstrates pattern of growth in ability to lead others
Planning and organizational skills
Demonstrated record of good communication skills
Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
Strong knowledge application support, development tools and methodologies

Nice To Haves

Credentialing Experience Strongly Preferred

Responsibilities

Responsible for providing technical knowledge in the support of software applications and various system environments.
Performs the analysis, design, building, testing, and implementing of computer programs and systems.
Demonstrates and applies information systems theory, processes and methodologies.
Applies appropriate theories and procedures that meet the business objectives of the company.
Develops, prioritizes and executes projects according to established schedules and timeframes.
Maintains an effective level of coordination on all assigned projects.
Documents and reports on all plans, priorities and schedules.
Informs Manager on status of all projects and assignments in the form of weekly activity reports.
Translates user systems needs into alternative technical solutions.
Performs project reviews and process walkthroughs incorporating technical and business solutions that will enhance user productivity and department service levels.
Acts as an advocate for setting and enforcing technical development, application support and information management standards within and outside of the information systems department.
Demonstrates in-depth knowledge and techniques in supporting Application Analysts and Senior Application Analysts in development projects and complex problem solving efforts.
Participates in after-hours technical support by rotating call schedule on a regular basis.
Prepares and conducts training sessions for staff.
Provides effective Customer Service by being courteous, polite and friendly toward others at all times.
Acknowledges customers immediately in order to determine need and help the customer resolve issue or request.
Performs other duties and special projects as assigned by Manager or Team Lead.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.