Senior Application Support Engineer - Java/SaaS
About The Position
Senior Applications Support Engineer (Java/SaaS) Location: AWG Support Center - 5000 Kansas Ave Department: IT Are you a master of troubleshooting, incident management, and system stability? At AWG we are moving towards running our Retail operations on top-tier SaaS and enterprise products. We are currently midway through a significant technology modernization, transitioning from legacy COBOL-based systems to a modern, integrated environment. As a Senior Application Support Engineer, you are a critical technical anchor for this hybrid ecosystem. This is a support-centric role where your primary mission is to ensure operational continuity. You will act as a functional lead for high-priority production incidents, maintaining the health of our evolving environment and using your Java expertise to fix, patch, and optimize the custom integrations that keep our systems running.
Requirements
- 3+ years of Java/Spring Boot experience.
- Experience navigating, debugging, and patching existing codebases.
- Experience debugging web services and file-transfer processes.
- Adept at determining whether an issue lies within a SaaS vendor’s platform, our integration layer, or legacy systems.
Nice To Haves
- Experience with Java batch (JBeret)
- Experience with IBM App Connect (ACE)
- Experience with file-transfer software (e.g., Cleo Harmony)
Responsibilities
- Monitor the health of our integrated SaaS platforms, manage vendor-related issues, and ensure that our custom integration layers remain stable and secure.
- Deliver high-quality Java/MFT patches, bug fixes, and maintenance enhancements.
- Proactively identify recurring pain points and performance bottlenecks.
- Use SQL skills to analyze logs, optimize queries, and automate routine support tasks to prevent future system downtime.
- Review peer changes with a focus on safe deployment and regression testing.
- Ensure that all support activities maintain the integrity of our production environment.
Benefits
- Medical, Dental, & Vision Insurance
- Health Savings Account
- Dependent Care Flexible Spending Account
- Paid Vacation, Holiday, and Sick Time
- 401(k) with 4% match along with 3 other contributions
- Tuition Reimbursement
- Basic & Supplemental Life and AD&D
- Employee Assistance Program
- Short-Term and Long-Term Disability
- Wellness Program
- Yearly Holiday Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
