Senior Application Support Engineer - Java/SaaS

Associated Wholesale Grocers•Kansas City, KS

23d•Onsite

About The Position

At AWG, we are transitioning from legacy COBOL-based systems to a modern, integrated environment, running our Retail operations on top-tier SaaS and enterprise products. As a Senior Application Support Engineer, you will be a critical technical anchor for this hybrid ecosystem. This is a support-centric role focused on ensuring operational continuity. You will act as a functional lead for high-priority production incidents, maintaining the health of our evolving environment and using your Java expertise to fix, patch, and optimize custom integrations.

Requirements

3+ years of Java/Spring Boot experience, with a focus on navigating, debugging, and patching existing codebases.
Experience debugging web services and file-transfer processes.
Adept at determining whether an issue lies within a SaaS vendor’s platform, our integration layer, or legacy systems.

Nice To Haves

Experience with Java batch (JBeret)
Experience with IBM App Connect (ACE)
Experience with file-transfer software (e.g., Cleo Harmony)

Responsibilities

Monitor the health of our integrated SaaS platforms, manage vendor-related issues, and ensure that our custom integration layers remain stable and secure.
Deliver high-quality Java/MFT patches, bug fixes, and maintenance enhancements when vendor products or modernization efforts require customization or integration fixes.
Proactively identify recurring pain points and performance bottlenecks. Use SQL skills to analyze logs, optimize queries, and automate routine support tasks to prevent future system downtime.
Review peer changes with a focus on safe deployment and regression testing, ensuring all support activities maintain the integrity of our production environment.