Senior Application Support Engineer / Site Reliability Engineer (SRE)

DTCC • Coppell, TX

2d • $75,000 - $150,000 • Hybrid

About The Position

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

As a Senior Application Support Engineer, you will help power DTCC's global financial markets infrastructure by ensuring the reliability, availability, and performance of Institutional Trade Processing (ITP) platforms that support cross-border equity and debt trade processing and settlement. Leveraging Site Reliability Engineering (SRE) principles, you will support a portfolio of 40+ mission-critical applications across a modern ecosystem of AWS, OpenShift Container Platform (OCP), Kafka, IBM MQ, and distributed systems. You will play a key role in driving operational excellence, improving resiliency, reducing operational risk, and advancing automation across critical trade processing platforms. Working closely with globally distributed teams across Application Development, Infrastructure, Cloud, Network, and Operations, you will help deliver stable, scalable, and highly available services that support DTCC's mission-critical business functions.

Requirements

• Bachelor’s degree preferred or equivalent practical experience
• 6–8 years of experience supporting enterprise applications in complex production environments
• Strong understanding of Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention.
• Experience supporting enterprise-scale, distributed applications in production environments.
• Experience with cloud technologies and modern infrastructure platforms.
• Understanding of messaging systems, middleware, and integration technologies (IBM MQ, Kafka, IIB, or similar).
• Exposure to container platforms such as OpenShift, Kubernetes, or Docker.
• Strong troubleshooting, analytical, and problem-solving skills.

Nice To Haves

• Kafka and event-driven architecture experience.
• Mainframe exposure (JCL, batch processing, job monitoring).
• Python or other scripting languages.
• Financial Services, Capital Markets, or Securities Processing experience.
• AI-driven automation or operational efficiency initiatives.
• Enterprise integration and distributed processing platforms.

Responsibilities

• Ensure the availability, stability, and performance of mission-critical applications.
• Lead incident response, troubleshooting, and root cause analysis (RCA) activities.
• Drive preventative solutions that improve resiliency and reduce recurring issues.
• Support application recovery, failover, disaster recovery (DR), and business continuity activities.
• Maintain operational readiness across a portfolio of enterprise applications.
• Support critical processing schedules and service-level commitments.
• Support application deployments, releases, and vendor upgrades.
• Drive automation initiatives that improve efficiency and reduce operational risk.
• Enhance monitoring, alerting, observability, and operational tooling.
• Partner with Development, Infrastructure, Cloud, Database, Network, Security, and Product teams to ensure platform reliability.
• Support audit, risk, compliance, and operational control requirements.
• Build strong partnerships across globally distributed teams to drive continuous improvement.

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree