Senior Application Support Consultant

Unit4

3d•Hybrid

About The Position

We are looking for a Senior Application Support Consultant to join our team, supporting customers across the EMEA and UK regions on the Unit4 ERP platform. This is a senior, hands-on role. You will play a key role in stablising and strengthening a team that has undergone recent changes, ensuring high-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives. Alongside managing complex support cases and escalations, you will help develop team capability through knowledge sharing, training, and coaching, while also gaining exposure to both Unit4 ERP and ERPx through structured learning opportunities.

Requirements

Proven experience with Unit4 ERP/x (essential)
Strong knowledge of the Financial/Logistics module
Basic SQL skills (querying, troubleshooting)
Strong English communication skills (written and verbal)
Ability to manage both standard support cases and complex escalations

Nice To Haves

Advanced SQL knowledge
Experience in mentoring or coaching colleagues
Training delivery experience
Previous experience handling escalations in a support environment

Responsibilities

Manage and resolve daily incoming customer support cases across EMEA and UK regions
Act as a subject matter expert for complex issues and escalations
Provide guidance and mentoring to team members as required
Deliver training sessions and support knowledge development within the team
Take ownership of escalation management, ensuring timely and effective resolution
Operate within a flat team structure, covering both first-line and advanced support responsibilities
Balance operational support delivery with strategic contributions such as mentoring and process improvement
Contribute to special projects and process improvements
Work across both Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme