Senior Application Support Analyst - Finance IT & Audit Technology (FIAT)

RBC • Vancouver, BC

5d • Onsite

About The Position

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT collaborates with partners across the company to deliver innovative and transformative IT solutions for clients in Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking, and Wealth Management. GFT also leads the development of digital tools and platforms to enhance collaboration. The team believes in driving innovation, challenging assumptions, and supporting employees in developing the technical, business, and professional skills needed for success through networking events, mentorship, and collaboration with leaders who promote progress. As the Senior Application Support Analyst, you will be responsible for the maintenance and support of multiple Windows and Linux applications within Finance and Audit IT. You will partner with IT, business lines, and third-party vendors to analyze issues and technical system needs, resolving business issues and providing solutions. This role offers opportunities to work on critical RBC applications.

Requirements

• 5+ years of experience in a 24/7 production support role and supporting multiple applications.
• 5+ years of experience in Windows and UNIX technology platforms, SQL Server/Oracle Databases, and OpenShift.
• Strong knowledge and expertise with SQL queries.
• Strong experience with Linux Technology Platform and Shell Scripting.
• Strong experience with Job schedulers.
• Strong data analytical skill set, ability to analyze complex data issues.
• Working knowledge of ITIL Standards, Methodologies, SDLC, & audit requirements.
• Understanding of SRE concepts, track record of identifying and implementing automated solutions.
• Familiar and comfortable with Change Management and Disaster Recovery activities.
• Computer Science degree or equivalent.

Nice To Haves

• Experience with Cloud, Hadoop (Big Data technology).
• Experience with ServiceNow or other ticketing tools.
• Ability to utilize AI technologies for automating repetitive manual tasks.

Responsibilities

• Investigate, resolve, and report on medium to highly complex technical issues requiring business application understanding.
• Work closely with business clients to understand priorities and impact, and provide timely and accurate reports to management and end-users on the status of critical systems processes.
• Proactively identify and act on emerging issues, working with Development teams to resolve them in the short and long term, often requiring rapid response and the ability to synthesize multiple technical factors quickly to arrive at a workaround or solution within hours.
• Learn about multiple applications and technologies and how they interact to provide cross-functional support, including understanding how legacy and emerging technologies integrate.
• Make recommendations on process improvements and enhance system and support documentation.
• Collaborate effectively with development and SRE teams by identifying defects and opportunities for efficiencies through automation and enhancements.
• Ensure compliance with SLA metrics as agreed with business.
• Lead support-based initiatives of various complexity.
• Raise support tickets and work closely with vendors when additional support and learning is required for vendor-developed applications.
• Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards, ensuring projects follow RBC standards for security and audit, supporting System Integration testing, and supporting code promotions and development effort.
• Work on IT Risk deliverables, including participating in DR exercises, assisting with DR planning and design, and interacting with various auditors to ensure applications function according to published RBC IT Risk Standards.
• Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff.
• Perform some of the above responsibilities after hours and on weekends on a rotational basis.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
• Leaders who support your development through coaching and mentoring opportunities
• Opportunity to make a difference and lasting impact
• A world-class training program in financial services
• Work in a dynamic, collaborative, progressive, and high-performing team
• Supportive management: Coaching and managing opportunities
• Challenging work: You will make a difference
• Development opportunity: Time to take courses, learn new applications
• Opportunity to take on progressively greater responsibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree