NPI, Senior Application Specialist

Hexagon Mining•Tucson, AZ

About The Position

The Senior Application Specialist will participate in the New Product Introduction (NPI) process to ensure that released products meet specified customer objectives. This involves successfully completing field, operational, and market readiness stage gates. The role requires planning, coordinating, conducting, and reporting on field trials as part of the Product Release Process, transitioning products from Development teams to Selling/Service and Support Units. A key aspect is ensuring products meet stated customer and functional requirements. The position also involves planning, coordinating, conducting, and reporting on the transfer of product knowledge between development, product, and Hexagon regions. Additionally, the role may involve conducting internal training on new products for internal technical staff (Service and Support), assisting in the development of functional requirement specifications, and contributing to competitor analysis and product documentation.

Requirements

A relevant Bachelor’s Degree (Mining, Engineering), or equivalent combination of education and experience.
At least 5 years of experience working in the mining environment with Hexagon in-pit technologies or similar.
Fluent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint).
Fluent English (written and verbal).

Nice To Haves

Formal training qualifications are desirable, but not essential.
Additional languages (e.g. Portuguese, Spanish) would be highly regarded.
A high degree of experience working in the mining environment with Hexagon in-pit technologies.
Strong technical skills and the ability to rapidly grasp customers' requirements and technical solutions.
Ability to rapidly acquire knowledge and experience on new technologies in order to use the knowledge to provide customer support and training.
Strong communication skills including the ability to communicate product information and technical concepts effectively to a non-technical audience.
Demonstrated experience in technical documentation and strong written communication skills.
Strong analytical and conceptual skills.
High motivation level, pro-active, flexible team player, customer focused.
Ability to work independently and yet be accountable.
Strong sense of urgency, responsibility and accountability.
Understands the product development and management lifecycle.

Responsibilities

Conduct proving grounds trials of new release and new product.
Provide insight into technical and client requirements for products to Product Management based on market / industry knowledge and experience to ensure that future developments and product enhancements will set Hexagon apart from its competitors and provide end users with the desired functionality and features.
Support in definition of Initial deployments of the new products product roadmaps, product release execution operations handover documentation new product training.
As required be part of the escalation of customer issues rising as part of new product introductions.
Participation in a cross functional project team to develop, test and/or maintain existing products.
Act as a Product Champion for assigned product/s.
Standardize base deployment of existing and new products.
Facilitate best practice definition with regional service teams to create global standards.
Develop skills around assigned product families and transfer this knowledge to regional teams.
Collaborate with other team members to ensure a common and effective approach to NPI processes, documentation structure and content, and issue logging.
Provide support to regions during field trials and on initial deployments and until region capabilities match demand.
Actively participate in cross training and knowledge transfer initiatives across functional teams where possible.
Adheres to Hexagon values.
Compliance with Hexagon Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others.
Other duties as required from time to time.