Senior Application Specialist - Commercial Digital Banking
About The Position
The Senior Application Specialist is a senior level position and serves as a subject matter expert across the various Commercial/Treasury Management digital solutions they support. They are accountable for ensuring the day-to-day operations of the systems under their charge and for supporting and implementing change and configuration management, including testing and defect management relating to new product implementations, development releases, upgrades, patches, and other system maintenance as required. Application Specialists will work closely with Business resources and stakeholders, internal Technology teams, and various vendors and third-party consultants and implementers. They must understand their application’s interdependencies with other applications and infrastructure both internally and outside the corporate network. Ongoing knowledge of current and changing business and technological environments, trends and strategy is important to success. This position will also support/lead acquisition and conversion activities related to their business domains.
Requirements
- 5+ years of digital support experience, preferably in commercial/treasury management digital banking
- Strong written and verbal communication skills
- Demonstrated high sense of urgency
- Experience with commercial digital banking platforms such as FIS Digital One Business or Dragonfly
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Handle day-to-day workflow (monitoring ticket system, e-mail, daily tasks, ongoing training)
- Level 2 support and troubleshooting of complex issues
- Support/Lead project activities including data mapping, completion of complex translation tables, reviewing conversion balancing and reconciliation reports, implementation of a new application, system functionality or integration
- Support line of business process improvement and efficiency initiatives
- Support change management and product/project implementation
- Technical Application(s) Ownership including evaluating new releases/functionality and monitoring application road maps and support bulletins
- Provide leadership, mentoring and training and develop best practice process and procedures
Benefits
- Medical Insurance
- Dental
- Vision
- Life insurance
- Accidental death and dismemberment
- Short-term and long-term Disability Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and Commuting Benefits
- Banking Benefits
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
