Senior Application Engineer

Allied Benefit Systems•Chicago, IL

67d•Remote

About The Position

The Senior Application Engineer is responsible for analyzing, troubleshooting, testing, and coordinating to resolve reported data or technical issues for Cognizant QicLink software programs and associated applications as well as helping support any data requests and integrations.

Requirements

BS/BA degree or equivalent work experience required
7+ years in a related role required
Experience with SQL, SSIS, and data manipulation
Prior experience with Cognizant QicLink system
Exceptional analytic and troubleshooting skills
Superior customer service skills, preferably in a technical implementation capacity
Ability to work independently and as a member of a team
Clear and concise verbal and written communication skills
Ability to juggle multiple requests at once
Proficient in MS Word, Excel, and Outlook

Nice To Haves

Experience with EDI, APIs, Web Services a plus
Exposure and understanding of healthcare claims processing and eligibility
Experience working in a fast-paced Agile environment is helpful
Passion for automating & excelling at identifying gaps in processes
Strong bias for action; ability to take ownership and think long-term.
Healthcare experience a plus

Responsibilities

Collaborate with Business Owners and technical team to implement the strategy, design and delivery of enhancements, integrations with internal and external partners, and maintenance of the QicLink system.
Analyzing, troubleshooting, testing, and coordinating to resolve reported software, data, or technical issues for Cognizant QicLink software programs and associated applications.
Provides support for resolving QicLink data requests and issues.
Provide Technical support for QicLink system.
Provide high level resolution estimates as needed.
Identify ways to improve or reduce defects and improve performance.
Participate in software testing, QA, patch releases, and software upgrades.
Perform other duties and responsibilities, as assigned.