Senior Application Administrator

SRP • Scottsdale, AZ

5d • Hybrid

About The Position

The Senior Application Administrator, serving as a Senior ITIL Analyst, acts as the process owner for key ITIL disciplines that support Service Management across Operational Technology Services (OTS), primarily leveraging the ServiceNow platform. Reporting to the Senior Manager of Operational Technology Service Delivery, this role drives the ITIL roadmap and strategic direction. It partners across teams to establish strong ITSM governance and ensures high-quality service delivery through defined service levels, performance metrics, and continuous improvement initiatives. As a trusted partner to OT business stakeholders, the Senior ITIL Analyst collaborates closely with ITSM and ServiceNow platform teams to translate business needs into clear functional requirements, scalable process designs, measurable success metrics, and sustainable operational solutions.

Requirements

• A high school diploma, GED, or equivalent is required.
• Level 3 – Senior: Minimum 5 years of relevant experience required. In lieu of a degree, 9 years of relevant experience or an equivalent combination of education and experience totaling 9 years may be considered.

Nice To Haves

• PowerShell
• SSRS (SQL Server Reporting Services), Tableau and PowerBI
• AMI (Advanced Metering Infrastructure) system knowledge
• Networking knowledge
• ALM knowledge (HPQC)
• Oracle and SQL database knowledge

Responsibilities

• Provide technical support for various applications
• Install, configure, and test vendor software on Window and Linux servers
• Troubleshoot production issues for critical applications
• Write and execute test plans
• Plan future enhancements and releases
• Collaborate with internal business groups on enhancements and new technologies
• Communicate upgrades and production issues with internal business groups
• Coordinate with internal IT groups in Networking, Server, Database, and Desktop to support vendor applications and address business needs

Benefits

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

What This Job Offers

• Job Type: Full-time
• Career Level: Senior