Senior Appliance Delivery & Installation Associate

Ferguson Enterprises•Newport News, VA

12d•$21 - $34•Onsite

About The Position

Ferguson is seeking a Senior Appliance Delivery & Installation Associate to join their team. This role focuses on delivering and installing a wide range of residential appliances, with a specialization in professional-style, built-in appliances such as large ranges, built-in refrigeration, wall ovens, dishwashers, coffee machines, and wine dispensers. The ideal candidate will be detail-oriented, possess strong technical proficiency, and prioritize excellent customer service. This position also involves acting as a resource for sales associates during the quotation process and post-sale. Ferguson, a Fortune 500 company with approximately 36,000 associates across 1,700 locations, emphasizes building careers and fostering a sense of community among its employees. They offer a family-friendly environment with a good work/life balance, comprehensive benefits, and opportunities for career advancement.

Requirements

2+ years of hands-on experience installing high-end household appliances required, including full kitchen installations (e.g. built-in refrigeration, downdraft systems, ventilation hoods, and related products).
Valid state-issued license is required.
Must be at least 21 years of age.
Possession of a DOT Medical Card or the ability to obtain a DOT Medical Card.
With the assistance of lifting equipment such as stair climber, oven lifts, and/or air sled, the ability to lift 70+ pound objects frequently and 90+ pound objects occasionally.
Excellent customer service and communication skills.
Document detailed job notes in a clear and concise way.
Ability to read and understand product specifications and project plans is highly preferred.
Outstanding attention to detail and ability to coordinate and prioritize work.
Organization, time management, and problem-solving skills.
Self-starter, critical thinker, and self-sufficient.
Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams, etc.).
Pre-employment drug and background screening required.

Nice To Haves

Proven leadership experience preferred.
You will be a go to resource for fellow installers, sales associates, and customers.

Responsibilities

Provide support to other installation teams.
Observe installations and provide feedback as part of ongoing installer training.
Help resolve claims and customer issues.
Maintain parts storage areas in warehouses, including organization and placing replenishment orders.
Maintain accountability for the cleanliness and organization of company trucks.
Act as a liaison between shipping and picking leadership in the warehouse and communicate long-term needs to the Area Installation Manager.
Perform pre-installation and post-installation inspections of jobs and engage with builders to create strong rapport and promote customer retention.
Partner with the Area Installation Manager to implement constructive ideas for program improvement.
Use 3rd party software applications to enter data, pull reports, and build Project Master sheets when needed.
Provide driver duties and responsibilities.