Senior Analytics Manager - Search Ontology

Caterpillar•Chicago, IL

3d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary eCommerce and our websites are the key digital enabler to Caterpillar’s aftermarket parts and services growth strategy. Delivering on the Caterpillar brand promise of premium, high-quality solutions is an important element in accelerating the development and deployment of Caterpillar’s expanded capabilities in eCommerce. The Senior Analytics Manager - Search Ontology is responsible for setting the technical direction and overseeing the execution of advanced search analytics solutions. This role combines strategic vision, hands-on technical expertise, and leadership to build scalable, high-performance search platforms that deliver exceptional user experiences. Success in this role requires initiative, curiosity, and a self-starting mindset - someone who can function as a data entrepreneur: discovering and connecting data across domains to drive business value in a complex enterprise environment.

Requirements

Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.
Knowledge of software development tools and activities; ability to produce software products or systems in line with product requirements.
Knowledge of software development life cycle; ability to use a structured methodology for delivering and managing new or enhanced software products to the marketplace.
Knowledge of software integration processes and functions; ability to design, develop and maintain interfaces and linkage to alternative platforms and software packages.
Knowledge of software product design; ability to convert market requirements into software product design.
Knowledge of software quality assurance and testing; ability to apply appropriate processes, tools, and techniques for assuring a high level of quality in computer software products and systems.
Knowledge of Information Technology (IT) service; ability to manage IT services and oversee service operations.
Experience as a Software engineering manager, Software Architecture manager, Software product manager handing 15+ team members (multiple Pods)
Bachelor’s in Marketing, Statistics, Computer Science, Economics, Mathematics, Engineering, Finance, or related field.
Advise clients on enterprise information architecture, ontology design, metadata management, and governance best practices.
Drive adoption of semantic and ontology capabilities across Ecommerce, data products, analytics workflows, and AI-enabled experiences to transform ecommerce and consumer data into actionable business insights that influence decision-making across Digital eCommerce.
Experience in eCommerce / website / AI Search deployments.
Experience with Search products such as OpenSearch, Elastic Search, SOLR, Lucene, Coveo, and LucidWorks Fusion required
Strong expertise in Ontology Web Language (OWL) 2 based Ontology for Search engines
Experience in AWS
Proficiency in relational database concepts and data warehouse solutions like Snowflake and data tools Python, Notebooks to orchestrate data in SQL and No-SQL Databases.
Practical experience applying machine learning to improve search relevance required
Proficiency in AI code generation tools such as Claude Code, ChatGPT, or GitHub Copilot preferred

Responsibilities

Define and implement a long-term technical vision for the search analytics platform to ensure scalability and adaptability to growing data volumes and query complexity.
Understand major product and service groups and apply that knowledge across business scenarios.
Build detailed analytics architecture for search solutions specifically focused on websites and ecommerce.
Responsible for recruiting, managing, and mentoring one or multiple teams of software engineers to achieve shared departmental objectives.
Use leadership strategies to align teams around shared objectives and outcomes.
Introduce advanced capabilities such as NLP, vector search, and personalization to enhance relevance and accuracy.
Use structured delivery methods to manage new or enhanced software products.
Design and maintain integrations across platforms, systems, and software packages.
Apply testing processes and tools to ensure high-quality software solutions.
Manage IT services and oversee reliable service operations.
Build search capabilities with measurable KPIs (e.g., CTR, Query Distribution, Zero Search) and leverage analytics to continuously improve search performance.
Partner with product managers, data scientists, and engineering leaders to align search initiatives with business objectives undefined