Senior Analyst, Workforce Management Innovation & Optimization

Barclays•Chicago, IL

4d•$80,000 - $100,000•Onsite

About The Position

Embark on a transformative journey as a Senior Analyst, Workforce Management Innovation & Optimization at Barclays, where the focus is on redefining the future of banking through innovative solutions. In this role you will support innovation and continuous improvement through analytics, process optimization, and operational execution. The role is responsible for delivering analytical insights and identifying opportunities to improve workforce management processes and performance. Working closely with Workforce Management, Operations, HR, and Technology teams, the position supports enhancements to tools, reporting, and workflows. The role also ensures governance, data quality, and documentation standards are maintained.

Requirements

Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
Experience using Workforce Management tools and data platforms such as Aspect, AWS, or other cloud-based systems to analyze data and deliver actionable insights
Demonstrated experience supporting process optimization, reporting, and documentation with high attention to detail and accuracy
Ability to collaborate across cross-functional teams and effectively communicate insights, risks, and recommendations
Risk and controls
Change and transformation
Business acumen
Strategic thinking
Digital and technology
Job-specific technical skills

Nice To Haves

Experience supporting system enhancements, testing, defect tracking, and post-implementation validation activities
Familiarity with change management practices, including documentation, communication, and process transition support
Problem-solving ability with the capacity to work independently, manage priorities, and contribute to continuous improvement efforts

Responsibilities

Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process.
Collaboration with teams across the bank to align and integrate workforce management processes and governance.
Development and implementation of workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.
Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas.
Identification of industry trends and developments to implement best practice in workforce management Services.
Participation in projects and initiatives to improve workforce management efficiency and effectiveness.
Development and management of staffing schedules to optimise staffing levels to meet business needs.
Management of the operational readiness plans, supporting the business with meeting desired customer outcomes.
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
Develop technical expertise in work area, acting as an advisor where appropriate.
Partner with other functions and business areas.
Take responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
Support innovation and continuous improvement through analytics, process optimization, and operational execution.
Deliver analytical insights and identifying opportunities to improve workforce management processes and performance.
Support enhancements to tools, reporting, and workflows.
Ensure governance, data quality, and documentation standards are maintained.