Senior Analyst – Vendor Strategy, Financial Ops & Workforce Analytics - Remote

UnitedHealth Group•Minnetonka, MN

10h•$91,700 - $163,700•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together UnitedHealthcare is committed to simplifying the health care experience, creating healthier communities, and removing barriers to quality care. As part of the Global Vendor Strategy & Partner Management organization, this role supports a critical function responsible for ensuring financial integrity, operational alignment, and performance oversight across a large-scale call center outsourcing portfolio. The Senior Analyst serves as an individual contributor with advanced analytical responsibilities and a high degree of autonomy. This role owns complex financial and operational workflows, including vendor invoice validation, forecasting, accrual development, and reconciliation, ensuring alignment between contractual terms, workforce activity, and financial outcomes. This position operates at the intersection of Finance, Operations, Workforce Management, and Vendor Management. The Senior Analyst is expected to independently manage deliverables, influence cross-functional stakeholders, and translate complex data into actionable insights that support both operational execution and long-term strategic planning. This role is critical to ensuring financial discipline, operational alignment, and strategic vendor management across a high-impact outsourcing portfolio. The Senior Analyst directly influences cost accuracy, forecasting reliability, and vendor performance outcomes—making it a key enabler of both operational success and long-term business strategy.

Requirements

5+ years of experience in financial analysis, forecasting, reconciliation, and/or budgeting within complex operational environments
Experience in call center operations, workforce management, or vendor management environments
Advanced proficiency in Excel and financial modeling
Experience working with workforce management tools (e.g., IEX) and operational reporting systems
Proven solid problem-solving skills with experience managing multiple priorities and resolving data discrepancies
Demonstrated ability to communicate complex analysis clearly and effectively to diverse stakeholders
Experience working cross-functionally with internal and external partners

Nice To Haves

Experience interpreting vendor contracts and translating requirements into operational and financial models
Experience with Genesys or call routing optimization platforms
Background in process improvement, automation, or advanced analytics techniques

Responsibilities

Lead end-to-end vendor invoice validation, reconciliation, and issue resolution, ensuring accuracy and adherence to contractual agreements
Develop and manage accruals, forecasts, and financial projections utilizing operational data, workforce inputs, and contract structures
Establish and maintain scalable financial controls and reconciliation processes to improve transparency, consistency, and audit readiness
Identify, investigate, and resolve discrepancies across multiple data sources (e.g., vendor reporting, workforce management systems, financial systems)
Design and maintain advanced AI-driven financial and operational models to support cost forecasting, capacity planning, and performance tracking
Translate workforce planning inputs (e.g., Erlang modeling, IEX outputs) into financial implications and business insights
Build advanced models, calculators, templates, and simulations by integrating statistical methods with AI/ML algorithms
Leverage automation and advanced analytics techniques to improve data accuracy, efficiency, and scalability of reporting processes
Synthesize complex datasets into clear, executive-ready insights to support short-term operational decisions and long-term planning
Present findings and recommendations to stakeholders across Finance, Operations, and Vendor Management functions
Support business case development, vendor strategy initiatives, and operational planning activities
Serve as a key analytical resource bridging strategy, planning, and execution across cross-functional teams
Develop subject-matter expertise in vendor contracts and Statements of Work (SOWs), ensuring financial outputs align with contractual terms
Support contract development through pricing analysis, financial modeling, and performance metric design
Conduct regular vendor calibrations and performance discussions to ensure alignment and continuous improvement
Identify cost optimization opportunities and performance improvement actions across vendor engagements
Evaluate existing processes and identify opportunities to improve data integrity, reporting accuracy, and operational efficiency
Develop and implement scalable solutions to address complex, non-standard business challenges
Operate with minimal guidance while managing multiple priorities and delivering high-quality outputs in a fast-paced environment
Influence stakeholders and provide guidance to peers through expertise and analytical insight