Senior Analyst-US Consumer, Proprietary Product Digital Customer Experience
About The Position
The US Consumer Premium Product Management & Proprietary Customer Experiences team owns the product strategy, value proposition and P&L for premium products and the end-to-end management of proprietary customer experiences. The Sr. Analyst, Proprietary Digital Customer Experiences, will play a key role in delivering how our proprietary customer experiences come to life. The individual will be responsible for executing on new Amex Mobile App and Amex Web experiences in partnership with Enterprise Digital and Technology teams. This team member will partner with cross-functional teams to ensure we deliver compelling digital product experiences for our Membership Rewards and Cashback products. This individual will work cross-functionally with key internal partners including Card Product, Enterprise Digital, Technology, Travel & Lifestyle Services, Resy and Global Dining, Consumer Banking, New Product Development, Control Management, Global Services Group, GCO, Compliance, and more. This role reports directly to the Sr. Manager, US Consumer Proprietary Customer Experiences.
Requirements
- 1-2 years of relevant experience, preferred
- Bachelor's required
- Solutions-oriented, strategic thinker with attention to detail
- Exceptional project management skills and ability to stay calm under pressure and flexible amidst change
- Strong verbal and written communication skills
- Strong relationship builder, team player with a passion to create the best customer experience for our Card Members
- Ability to proactively and independently identify opportunities for improvement and drive results
- Passion for innovation and evolution of mobile/web products, AI, and consumer trends
Responsibilities
- Support the design and execution of new digital experiences for our proprietary card products across Amex Mobile App & Web
- Collaborate with partners across Card Product, Enterprise Digital, Technology and other enterprise stakeholders to ensure and seamless delivery of initiatives
- Serve as the digital voice to advise partners on best-in-class customer experiences for specific product & members services initiatives
- Deliver reporting for the enterprise to track Digital Customer Experience results
- Identify opportunities to enhance our digital experiences & team operating model through adoption of new technologies
- Contribute to high-performing and collaborative team culture
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
