Digital Customer Experience Product Owner

Ralliant

5d

About The Position

We’re looking for an individual contributor Product Owner to own the roadmap and delivery for our B2B eCommerce and product data ecosystem. You’ll drive measurable outcomes—incremental digital revenue, portal adoption, and % of orders self-served—by improving the end-to-end experience from product data readiness → customer-specific catalogs/entitlements → ordering and self-service. This role partners closely with business stakeholders (especially Marketing/digital), our IT enterprise systems team, and delivery partners. What you’ll own B2B eCommerce (BigCommerce): customer-specific catalogs/entitlements, account structures and permissions, self-service ordering journeys, and adoption/conversion improvements Product Information Management (Perfion): taxonomy and attribute strategy, enrichment workflows, publishing readiness, and data quality for digital channels Integrations (OIC): requirements for reliable data flows across platforms (product/customer/pricing/order), including SLAs, error handling, reconciliation, and monitoring expectations What you’ll do Own and continuously refine a multi-quarter roadmap and prioritized backlog for B2B eCommerce + PIM capabilities Lead discovery with stakeholders and customers/users to identify friction in critical journeys (search/browse, product detail readiness, account-specific visibility, reorder, checkout, order status) Define requirements for customer-specific catalogs/entitlements (who sees/gets what) roles/permissions, and account hierarchy behavior Drive product data readiness at scale (large catalog footprint), improving taxonomy, attributes, and enrichment workflows that impact findability and conversion Define integration requirements and “data contracts” via OIC: what moves, when (real-time vs batch), validation rules, failure handling, retries, reconciliation, and business-impact SLAs Coordinate delivery with the development agency, Enterprise Apps, and integration vendor—writing epics/user stories, acceptance criteria, and leading UAT and release readiness Establish and track KPIs: incremental revenue, portal adoption, % self-served orders, funnel performance, and reduction of data/integration-related issues Support operational excellence: release communications, training/enablement, and post-launch measurement

Requirements

• 5+ years in a Product Manager / Product Owner / Platform Owner role for B2B eCommerce, PIM/MDM, or integration-heavy digital platforms
• Proven experience defining B2B capabilities like customer-specific catalogs/entitlements, account hierarchies, and roles/permissions
• Strong delivery leadership with cross-functional teams and vendors (backlog → build → launch → adoption)
• Solid understanding of integration concepts (APIs/iPaaS/ETL; real-time vs batch tradeoffs) and how data quality impacts customer experience
• Strong communication, stakeholder management, and prioritization skills in a multi-business-unit environment

Nice To Haves

• Experience with BigCommerce B2B, Perfion, and/or Oracle Integration Cloud (OIC)
• Experience operating in large-catalog environments and improving taxonomy/attribute strategies
• Analytics mindset (funnels, adoption metrics, experimentation/iteration)

Responsibilities

• Own and continuously refine a multi-quarter roadmap and prioritized backlog for B2B eCommerce + PIM capabilities
• Lead discovery with stakeholders and customers/users to identify friction in critical journeys (search/browse, product detail readiness, account-specific visibility, reorder, checkout, order status)
• Define requirements for customer-specific catalogs/entitlements (who sees/gets what) roles/permissions, and account hierarchy behavior
• Drive product data readiness at scale (large catalog footprint), improving taxonomy, attributes, and enrichment workflows that impact findability and conversion
• Define integration requirements and “data contracts” via OIC: what moves, when (real-time vs batch), validation rules, failure handling, retries, reconciliation, and business-impact SLAs
• Coordinate delivery with the development agency, Enterprise Apps, and integration vendor—writing epics/user stories, acceptance criteria, and leading UAT and release readiness
• Establish and track KPIs: incremental revenue, portal adoption, % self-served orders, funnel performance, and reduction of data/integration-related issues
• Support operational excellence: release communications, training/enablement, and post-launch measurement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees