Digital Consumer Experience Advocate

GE Appliances, a Haier company•Louisville, KY

4d•$17•Onsite

About The Position

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? As a Digital Consumer Experience Advocate, you’ll be the front-line ambassador for GE Appliances, delivering exceptional service to both current and potential customers across our family of brands. You will connect with consumers through digital channels, providing expert guidance during the pre-purchase journey and support after purchase. By engaging customers through our “Ask a Question” and “Ratings & Reviews” sections, as well as other platforms, you will resolve inquiries, build brand loyalty, and create meaningful sales opportunities. This role is ideal for someone who thrives in a fast-paced digital environment, enjoys problem-solving, and takes pride in turning customer interactions into positive experiences. Work Schedule: Wednesday–Friday: 3:30 PM–8:30 PM ET Saturday–Sunday: 10:30 AM–4:30 PM ET Compensation: $17.00 per hour + comprehensive benefits (401(k), medical, dental, vision, paid vacation)

Requirements

Excellent written communication skills (grammar, spelling, sentence structure).
Strong computer literacy with the ability to quickly learn new applications.
Customer service or contact center experience, particularly with written communication channels or chat-based support.
Positive attitude and ability to collaborate effectively with team members.
Strong typing skills.

Nice To Haves

Associate’s degree or equivalent work experience (6 months+).
Bilingual proficiency in written English & Spanish.
Experience with GE Appliances Call Centers or similar customer service environments.

Responsibilities

Respond promptly and professionally to digital consumer inquiries related to pre-purchase questions, installation guidance, troubleshooting, product care, and complaint resolution.
Engage with customers via GE Appliances-owned websites and internal platforms, including “Ask a Question” and “Ratings & Reviews” sections.
Navigate internal systems efficiently (Knowledge Base, eDoc, Salesforce Service Cloud, GEAppliances.com, SMC, and other tools) to provide accurate and timely information.
Maintain high standards of communication and adherence to company protocols.
Identify potential sales opportunities during customer interactions.
Follow established processes to refer prospects to the appropriate sales teams or complete private store referrals to convert inquiries into revenue opportunities.