Senior Analyst, Third Party Services
About The Position
AXIS Capital is seeking a Senior Analyst, Third Party Services to join its Claims Shared Services organization. Reporting to the Head of Claims Third Party Delegated Services, the role supports the effective management and oversight of North America Claims third-party administrators (TPAs) and non-legal claim vendors globally. The role oversees service providers and vendors across the third-party lifecycle, including sourcing, due diligence, contracting, onboarding, performance management, renewal and offboarding. The Senior Analyst leads defined governance activities, provides analysis and challenge, and delivers management information to support business decisions. This hands-on senior role builds relationships across Claims Third Party Management, Claims Leadership, Underwriting Operations, Program Managers, Compliance, QA, Legal, Vendor Management and service providers. It also drives timely decisions, issue remediation and strong governance outcomes, while supporting continuous improvement of the Claims third-party management framework.
Requirements
- At least 5 years of experience in third-party management, sourcing and procurement roles.
- Strong organizational and administrative skills.
- Demonstrated attention to detail and documentation discipline.
- Experience preparing reports, scorecards and management information.
- Advanced proficiency with Microsoft Excel, PowerPoint, Word, Teams and SharePoint.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Bachelor's degree or an equivalent combination of education and experience.
Nice To Haves
- 2–5 years of experience in insurance operations, claims operations and delegated authority roles.
- Experience supporting audits, compliance reviews, vendor governance or operational oversight activities.
- Knowledge of claims operations, delegated claims administration or program business.
Responsibilities
- Serve as the primary Third Party Services contact for an allocated portfolio of TPAs and non-legal Claims service providers.
- Lead scheduled governance and performance reviews, assessing service delivery, risk, controls and customer outcomes.
- Coordinate onboarding, renewal and offboarding activities, ensuring governance requirements are completed to the required standard.
- Evaluate compliance with contractual obligations, service levels, governance standards and agreed performance measures.
- Identify material risks, control weaknesses and performance concerns; apply appropriate challenge and escalate issues where required.
- Agree, monitor and escalate remediation plans, ensuring actions are completed within agreed timescales.
- Maintain portfolio records, governance schedules and relationship profiles.
- Coordinate the planning and execution of initial and ongoing due diligence reviews, including assembling required documentation.
- Maintain audit evidence repositories and supporting documentation; track audit findings, remediation activities and implementation status.
- Prepare materials for internal audit, compliance and regulatory reviews, and maintain governance approval and assessment records.
- Assist with periodic governance reporting and documentation reviews.
- Produce recurring TPA and vendor performance reports; maintain scorecard data, KPI reporting and service tracking metrics.
- Assist with management reporting packages, analyze performance trends and exceptions, and track service-level performance and remediation commitments.
- Maintain governance dashboards and reporting repositories.
- Develop and maintain governance procedures, operating guides and process documentation for third-party service providers.
- Organize document repositories and version control; coordinate updates to governance templates, checklists and standards.
- Maintain governance evidence and records-retention requirements, support leadership presentations and ensure documentation remains current and audit ready.
- Coordinate activities across Claims, Programs, Underwriting Operations, QA, Compliance, Legal and Vendor Management.
- Maintain action logs, issue trackers and governance review records, and facilitate communication among stakeholders.
- Support governance initiatives, process enhancements and special projects relating to delegated claims and third-party service governance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
