Senior Analyst - Technical Operations Strategy and Performance

United Airlines•Chicago, IL

7h•$89,965 - $117,212•Hybrid

About The Position

Find your future at United! We’re reinventing what our industry looks like and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a broad spectrum of experience and skills to lead the way forward. Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Create what’s next with us. Let’s define tomorrow together! At United, we operate some of the world's best aircraft. Our Technical Operations team comprises aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams, ensuring they’re well-equipped and ready to transport our customers to their desired destinations. If you’re prepared to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Requirements

Bachelor's degree in Engineering or a related technical field.
Two or more years of experience in analytics, process improvement, operations strategy, or a related field.
Experience applying process improvement methodologies and structured problem-solving techniques.
Strong analytical skills with the ability to collect, organize, analyze, and interpret large volumes of data with exceptional attention to detail and accuracy.
Experience working with large datasets to identify trends and develop actionable recommendations.
Experience creating presentations and communicating analytical findings to senior leadership.
Experience using data visualization tools such as Spotfire, Tableau, Power BI, ggplot2, or similar platforms.
Ability to work independently, learn complex business processes, identify data gaps, and develop quantitative solutions.
Strong communication, collaboration, organizational, and project management skills.
Must be legally authorized to work in the United States for any employer without sponsorship.
Successful completion of interview required to meet job qualifications.
Reliable, punctual attendance is an essential function of the position.

Nice To Haves

Master's degree in Engineering, Industrial Engineering, Operations Research, Data Analytics, or a related field.
Lean Six Sigma Green Belt (or equivalent process improvement certification).
One or more years of airline or aviation industry experience.
Understanding of airline maintenance operations and Technical Operations business processes.
Experience with business intelligence platforms such as Palantir, Power BI, Spotfire, or Tableau.
Basic programming experience, including web scraping or working with structured and unstructured datasets.
Experience developing dashboards, applications, or automated reporting solutions.
Experience supporting operational strategy, maintenance analytics, or continuous improvement initiatives.
Knowledge of airline maintenance planning, engineering, supply chain, or operational performance metrics.

Responsibilities

Lead the development and implementation of strategic initiatives that improve maintenance line performance and operational efficiency.
Develop business cases, perform cost-benefit analyses, coordinate stakeholder approvals, and manage implementation plans for operational improvements.
Extract, analyze, and interpret large datasets from multiple sources to identify trends, opportunities, and performance improvement initiatives.
Create and maintain reports, dashboards, and performance metrics that support data-driven decision making across Technical Operations.
Evaluate existing operational processes and identify bottlenecks, risks, and opportunities to improve maintenance execution.
Partner with cross-functional teams including Planning, Engineering, Supply Chain, Maintenance, and Operations to deliver scalable process improvements.
Prepare and present operational analyses, recommendations, and executive-level presentations to leadership.
Utilize structured problem-solving and continuous improvement methodologies to develop sustainable solutions.
Learn new business processes independently, identify data gaps, and collaborate with subject matter experts to develop quantitative solutions.
Support organizational initiatives that improve operational performance, resource utilization, and maintenance reliability.