Senior Analyst - Tech Ops Analytics

United Airlines•Chicago, IL

4d•Hybrid

About The Position

The Technical Operations Analytics team is looking for a passionate Senior Analyst to turn data into information and information into insights to drive business decisions. The group strives to get the right work done on the right aircraft at the right location at the right time. To do this, we partner with business experts to pursue analytical opportunities within maintenance planning, supply chain, aircraft engineering, maintenance execution, and maintenance programs, among other areas. We are seeking creative, driven, and detail-oriented individuals who enjoy tackling complex problems quantitatively. Individuals who have a desire to improve the performance of United's fleet and maintenance operation are encouraged to apply. This role requires not only analytics skills, but also strategic thinking and strong internal/external client relationships.

Requirements

Bachelor's degree in a quantitative field like Math, Statistics, Operations Research, Economics, Computer Science, Engineering or related field
At least 3+ year of work experience in analytics
Proven comfort and an intellectual curiosity for working with large sets of data with attention to detail and accuracy, and pulling in relevant team members to address identified - and sometimes undiscovered - needs
Knowledge of predictive modeling, test design, relational database structures, and database querying
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Experience in building presentations for senior leadership
Be experience in manipulating and analyzing complex, high-volume, high-dimensionality data from various sources to highlight patterns and relationships
Query relational databases using SQL (Teradata, Microsoft, Oracle, MySQL, etc.)
Transform and model data in a quantitative analysis software package or language (Python, R, SAS, etc)
Experience using data visualization tools (ie. PowerBI, Spotfire, Tableau, ggplot2, etc.)
Work autonomously to learn from subject matter experts, identify gaps in data, and generate quantitative solutions to problems
Must be willing and able to work a hybrid work schedule, 3 days in-office at the CSC-Willis Tower in Chicago, IL
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree in a quantitative field like Math, Statistics, Operations
At least 1 years of Airline experience
Basic programming skills for web scraping and experience of working with non-structured data
Understanding of airline maintenance operations
Expertise in more than one of the following areas: econometrics, machine learning, optimization, simulation, text analytics

Responsibilities

Mines data, identify key issues, applies rigorous statistical analysis, and present findings with our stakeholders and organizational leaders
Review existing reports, dashboards, and performance indicators to modify, enhance, and develop new reports
Extracts data from a variety of sources for use in analysis and models; complete ad-hoc reporting and data analysis
Continuously develop and demonstrate improved analysis methodologies
Encourage development and sharing of internal best practices and foster collaboration with internal and external teams
Develop statistical models to improve forecasts, labor efficiency, operational metrics, financial performance, etc.
Prepare and deliver presentations on operational performance to organizational leaders