Senior Analyst Tech Infrastructure

CVS Health•Work At Home-Michigan, MI

2d•$46,988 - $102,000

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requirements

Experience in developing and executing multi-channel communication plans.
Proficiency in writing clear, engaging content for various audiences and formats.
Ability to partner with senior leaders to translate complex information.
Experience in building, managing, and energizing internal influencer networks.
Skill in developing onboarding materials, toolkits, and engagement rhythms.
Experience in facilitating feedback loops between communities and central teams.
Ability to track engagement and participation.
Experience supporting OCM workstreams using structured change methodologies (e.g., Prosci/ADKAR or similar).
Proficiency in conducting stakeholder analyses and change impact assessments.
Experience in developing change management deliverables (roadmaps, training summaries, reinforcement plans, resistance management strategies).
Ability to measure adoption and effectiveness of change initiatives.
Experience in managing project plans, editorial calendars, and reporting dashboards.
Skill in supporting the development and continuous improvement of team templates, playbooks, and processes.
Ability to coordinate across cross-functional partners.
Experience contributing to team retrospectives and sharing lessons learned.

Responsibilities

Develop and execute multi-channel communication plans for strategic initiatives, organizational changes, and leadership announcements.
Write clear, engaging content for a variety of audiences and formats — including emails, intranet posts, talking points, FAQs, and presentation decks.
Partner with senior leaders to translate complex information into messages that resonate and inspire action.
Maintain a consistent organizational voice and ensure alignment with brand and communication standards.
Help build, manage, and energize our internal influencer network — identifying champions across the organization who can amplify key messages at the local level.
Develop onboarding materials, toolkits, and engagement rhythms that set network members up for success.
Facilitate two-way feedback loops between influencer communities and the central communications team.
Track engagement and participation, and identify opportunities to strengthen network reach and impact.
Support OCM workstreams across a portfolio of projects, applying structured change methodologies (e.g., Prosci/ADKAR or similar) to assess readiness, identify impacts, and design adoption strategies.
Conduct stakeholder analyses and change impact assessments to inform communication and engagement planning.
Develop change management deliverables including roadmaps, training summaries, reinforcement plans, and resistance management strategies.
Measure adoption and effectiveness of change initiatives; surface insights that inform continuous improvement.
Manage project plans, editorial calendars, and reporting dashboards to keep communication and OCM workstreams on track.
Support the development and continuous improvement of team templates, playbooks, and processes.
Coordinate across cross-functional partners including HR, IT, Operations, and business unit leads.
Contribute to team retrospectives and share lessons learned to strengthen the practice.