Senior Analyst, Service Operations
About The Position
This team is the analytical and strategic engine driving performance across Angi Services. We partner closely with Operations, Finance, Product, and Care to ensure financial transparency, support profitable growth of the Services business, and drive alignment to broader Angi initiatives. Our work spans strategic project leadership, forecasting, leadership reporting, and operational process improvement. Dedicated to delivering "Jobs Done Well", we thrive at the intersection of account management, finance, and operations — turning complex business challenges into actionable, data-backed solutions. The Senior Analyst, Services Operations drives strategic initiatives across Angi Services ensuring profitable operations and alignment with broader Angi initiatives. This role leads special projects, strengthens reporting and forecasting, ensures revenue transparency, and improves operational processes. Working at the intersection of finance, strategy, and operations, you will develop tools and analyses that drive performance and identify process improvements. As a Senior Analyst, your goal is to answer not just "what happened?" but "why did it happen?" and "how do we improve it?". In this role you will translate complex data into clear strategic actions that directly accelerate growth and profitability for Angi Services.
Requirements
- 2+ years of professional background in investment banking, management consulting, or a comparable fast-paced tech environment
- Robust quantitative aptitude with expert-level Excel skills; SQL proficiency preferred
- Proven track record of synthesizing data from multiple channels to generate strategic business insights
- Superior communication abilities, both written and verbal, alongside PowerPoint expertise
- Strong capabilities in project management and navigating cross-functional stakeholder relationships while balancing competing priorities
- Self-motivated and resourceful professional capable of independent execution
- Meticulous attention to detail and a commitment to rigorous quality assurance
- Competency in utilizing AI tools to optimize and accelerate analytical processes
- Genuine interest in the home services sector, marketplaces, and product-centric organizations
Responsibilities
- Own the P&L for multiple lines of business — including forecasting, profitability assessments, and ROI analyses.
- Lead monthly and quarterly forecasting cycles, own regular leadership reporting and decks, and continuously refine methodologies to improve accuracy and efficiency.
- Design and own the processes that ensure proper partner payment reconciliation — including standing up new workflows, triaging discrepancies, and operationalizing hand-offs to Accounting.
- Identify inefficiencies in existing reporting and financial processes, propose solutions and ensure accuracy in financial reporting.
- Partner with Ops, Product, Care, Finance, Accounting, and Legal to execute strategic initiatives, track their impact, and resolve ad-hoc business needs. Serve as a strategic thought leader on how your lines of business fit into Angi's broader direction.
Benefits
- Full medical, dental, and vision package to fit your needs.
- Flexible vacation policy; work hard and take time when you need it.
- Pet discount plans & retirement plan with company match (401K).
- The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges in the marketplace industry.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
