Senior Analyst Security Operations

Verizon•Basking Ridge, NJ

5d•Onsite

About The Position

The Senior Analyst, Security Operations is a critical member of the Criminal Response Team within the Verizon Security Assistance Team (VSAT), dedicated to ensuring the safety and security of Verizon’s employees, proprietary information, assets, and facilities. Operating within a high-stakes, 24x7x365 environment, you will manage a dynamic workload of live calls and complex cases to respond accurately to criminal court orders, and search warrants for customer records. A vital part of this fast-paced role involves providing urgent, onsite support during life-and-death situations. You will serve as a frontline responder, rapidly assessing emergencies, engaging directly with callers, and determining the most effective tools or alternative methods to locate devices. Working both independently and collaboratively, your meticulous multitasking will ensure we exceed our 2026 operational business metrics while strictly safeguarding sensitive data and delivering a 5-star stakeholder experience. To support our continuous operations, your static shift will likely include overnight and weekend hours, along with a requirement to work a minimum of three to four holidays annually. Because this role is essential, onsite provisions are supplied during severe weather events to guarantee the operation remains fully functional. Finally, as a mandatory requirement of the position, you must successfully obtain and maintain a National Security Clearance, demonstrating a strict willingness to adhere to all ongoing compliance protocols to keep your cleared status active.

Requirements

Bachelor's degree or four or more years of work experience.
Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
Proven experience in the wireless telecommunications, legal, customer service, or technical support fields.
The ability to successfully obtain and maintain a National Security Clearance.
The ability to commit to an in-office schedule at our Basking Ridge, NJ location, including the flexibility to work nights, weekends, and holidays to support critical 24x7x365 emergency operations.

Nice To Haves

Proficiency in Verizon Wireless billing and network systems, coupled with a solid understanding of network architecture and call processing.
Prior paralegal experience or a strong foundational knowledge of legal procedures and documentation.
A proven track record of exercising sound judgment and making critical, results-driven decisions without requiring direct supervision.
The ability to prioritize competing demands, multitask seamlessly in a fast-paced environment, and drive results—all without sacrificing meticulous attention to detail.
Highly effective written and verbal communication abilities, paired with the interpersonal tact needed to collaborate smoothly across teams and handle sensitive matters.

Responsibilities

Serve as the critical 24x7x365 liaison for law enforcement during life-and-death emergencies, utilizing sound judgment to independently authenticate callers and rapidly provide crucial customer data (e.g., location tracking) without direct supervision.
Demonstrate exceptional poise and strong multitasking capabilities in crisis scenarios, consistently making sound, split-second decisions when delays are not an option.
Leverage deep technical skills to seamlessly track, process, and respond to legal demands and emergency situations by navigating upwards of 50 different internal network applications and database systems.
Apply strong analytical skills to validate, log, and manage incoming court orders and search warrants end-to-end, ensuring meticulous documentation and strict adherence to applicable laws and company procedures.
Evaluate complex legal and emergency matters, determining precisely when a situation requires management escalation to ensure the safest possible outcome.
Collaborate closely with Network, Security, and Legal departments, acting as a subject matter expert to provide guidance on the authorized and secure release of highly sensitive company records.
Quickly adapt to rapid changes in telecommunications technology by conducting pre-release acceptance testing for new system enhancements, critically evaluating their reliability for live emergency operations.
Evaluate call and case-handling processes from a hands-on perspective, providing leadership with actionable, analytical feedback to close operational gaps and drive continuous quality improvement.
Autonomously manage a heavy workload of high-urgency tasks while occasionally facilitating educational presentations for law enforcement agencies to demonstrate the company’s commitment to public safety.