Senior Analyst, Salesforce Support

Ingredion Incorporated•Bridgewater, NJ

1d•$84,400 - $112,533•Hybrid

About The Position

Ingredion is seeking a highly motivated and experienced Senior Salesforce Support Analyst to play a pivotal role in ensuring the continued success and optimization of our Salesforce platform across US/Canada (US/Can). As a Senior Analyst, Salesforce Support, you will provide exceptional technical support and maintain data integrity and drive strategic initiatives for the regional Salesforce program. This role reports to the Manager, Sales Operations Excellence – Texture and Healthful Solutions (T&HS) with a dotted line reporting relationship to Manager, Global Salesforce.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience in supporting Salesforce or other CRM systems.
Strong understanding of the Salesforce platform ideally with Professional Salesforce Certifications (Certified Administrator): Not a requirement for hire but expectation to achieve within 1 year from date of hire.
Ability to prioritize tasks and handle multiple inquiries in a fast-paced environment.
Exceptional communication and interpersonal skills with the ability to effectively train and collaborate with diverse teams.
Proven track record of successfully managing and resolving technical issues related to Salesforce.
Excellent problem-solving skills, a proactive approach, and a commitment to continuous learning.
Demonstrated leadership qualities, including the ability to prioritize, manage multiple projects, and drive results through others.
Passion for Salesforce and a desire to leverage technology solutions to achieve strategic business goals.
You demonstrate a strategic approach and excel at taking responsibility for complex projects throughout all phases, from initial concept through to completion, consistently making informed decisions and communicating effectively with key stakeholders.
You are a data champion, able to translate complex data sets into clear and actionable insights for business stakeholders.
You have a strong understanding of sales and marketing best practices, with the ability to connect Salesforce functionality to tangible business outcomes.
You are a continuous learner, staying up to date on the latest Salesforce advancements and readily sharing your knowledge with others.
You have excellent communication and interpersonal skills, allowing you to build strong relationships with users across all departments and confidently present complex information to leadership.
You are a self-motivated individual who can manage multiple priorities effectively in a fast-paced environment.

Responsibilities

Collaborate with IT partners and the Global CRM Team to manage operational and functional aspects of Sales Cloud.
Approve US/Can user licenses and escalate global requests to Global CRM Manager.
Reassign tasks on accounts, address user issues and questions across T&HS and Food and Industrial Ingredients (F&II) businesses.
Own weekly data governance on Accounts, Opportunities, Tasks, etc. by way of metric tracking processes and required actions where needed.
Oversee and engage the US/Can Sales Power User Community.
Lead the resolution of complex technical issues, inquiries, and troubleshooting related to Salesforce for US/Can users.
Proactively identify and address potential system issues to ensure optimal platform performance.
Oversee data accuracy and integrity for US/Can region Sales Cloud instance, implementing robust data governance processes in line with Global CRM Governance.
Design and build advanced reports and dashboards to extract actionable insights for sales, marketing, customer service, and R&D teams across all US/Can business segments utilizing global reporting frameworks.
Partner with business stakeholders to translate data insights into strategic decision-making processes.
Ownership of Sales Cloud user Onboarding for new users and refresher training programs to fully leverage feature utilization across US/Can functions with assistance from Global Salesforce Manager as needed.
Conduct weekly office hours, bi-weekly new user training, and monthly Lunch N’ Learns.
Use MS Teams channels, Q&A sessions, and office hours to drive adoption and enablement for US/Can users.
Champion a culture of continuous learning within the Salesforce team, staying abreast of the latest Salesforce updates and best practices.
Act as a trusted advisor and resource for all US/Can users, fostering a collaborative and efficient Salesforce environment.
Lead the technical and functional aspects of US/Can-specific implementations & initiatives.
Ownership of the “Must Wins” Program for T&HS in US/Can, ensuring successful adoption, implementation, and utilization across the sales teams.
Responsible for stakeholder engagement on project requirements, user stories & testing, documentation requirements, creating processes & procedures for best business/Salesforce practices, providing implementation hypercare, and any additional training requirements.
Collaborate with the Global CRM Team, Global Salesforce Adoption Team, and IT Partners on system upgrades, custom development projects, and ongoing program enhancements.