Senior Analyst, Sales Governance
About The Position
This role is part of an in-house Commercial Services team that supports Hilton's sales, revenue management, call center, and analytics functions. As a Senior Analyst, Groups, Meetings & Events (GM&E) Solutions, you will support these core areas of Hilton's commercial engine, contributing to profitable growth. You will report to the Director, GM&E Solutions and will be responsible for guiding and supporting governance, auditing, and quality assurance efforts. These efforts ensure that Hilton standards align with systems and business processes and are applied across properties.
Requirements
- Three (3) years of work experience in Hospitality/Travel industry
- Two (2) years of Delphi.fdc and MeetingBroker experience
- Previous support/systems/project experience
- Proficient in the Microsoft applications, including Excel, Word, PowerPoint, and Outlook.
- Travel up to 20% (if applicable).
Nice To Haves
- Advanced Excel skills (VLOOKUP, pivot table)
- Salesforce Administrator Certification
Responsibilities
- Provide email, case, and phone support, handling both standard inquiries and escalated cases with a high level of ownership.
- Coordinate auditing activities, identifying gaps, trends, and risks, and driving corrective actions to improve data accuracy and system integrity, and assist with execution.
- Lead testing efforts, including UAT, regression testing, and validation of system changes.
- Ensure understanding of requirements of the business and identifying potential impacts or risks.
- Collaborate with hotel and corporate teams to resolve discrepancies, while also driving proactive improvements to prevent recurrence.
- Perform regular quality assessments of systems, identifying opportunities for improved performance, compliance, and user experience.
- Lead the development of process documentation, governance frameworks, and best practices.
- Provide guidance to Analysts, supporting knowledge sharing ways of working across the team.
- Be the escalation contact for complex system, process, and support-related issues, providing advanced troubleshooting and driving resolution across our teams and partners.
- Coordinate the creation and maintenance of knowledge articles and resolutions, ensuring detailed, and accessible guidance for hotels and partners.
- Lead governance plans and support execution, of Hilton standards, policies, and best practices across all sales solutions.
Benefits
- 110 nights of deeply discounted travel at Hilton hotels through the Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving concierge services
- Crisis concierge services
- Mental health resources through Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Health & welfare benefits (health plans, dental, vision)
- Retirement plans
- Hilton Annual Incentive (Bonus) Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
