Senior Analyst, Reverse Logistics & Returns

Staples Inc.•Orlando, FL

1d•Onsite

About The Position

When joining our Supply Chain team, you’ll be surrounded by a team who is looking to make an impact on our customers, our community, and each other. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to deliver for customers. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services and expertise to our customers. As a Senior Analyst, Reverse Logistics & Returns you will play a pivotal role in optimizing recycling, waste, and end-of-life programs across our fulfillment network—driving measurable cost savings, improving operational efficiency, and advancing our sustainability goals. This is a high-impact role where your insights, problem-solving, and ability to influence will directly shape how we operate on a scale.

Requirements

Strong analytical mindset with ability to translate data into actionable insights
Proven ability to influence without authority and drive cross-functional alignment
Effective communicator with strong written and verbal skills
Experience managing vendor relationships and driving accountability
Ability to independently prioritize and manage multiple initiatives
Knowledge of recycling, waste, or reverse logistics operations
2+ years of experience in recycling, waste, or related industry
2+ years Advanced Microsoft Office
1+ year query software such as Microsoft Access, Transact SQL
Ability to travel up to 40% of time, including overnight travel, to support site visits, operational initiatives, vendor management, and cross functional meetings.

Nice To Haves

Experience supporting supply chain or fulfillment center operations; knowledge of sustainability programs, recycling streams, and waste diversion strategies.
Advance Power BI to create dynamic reports

Responsibilities

Monitor fulfillment center performance against KPIs including equipment utilization, waste diversion, and SOP compliance
Coach and support field associates to improve location-level recycling and waste program execution
Manage third-party vendors and ensure compliance with service level agreements
Own resolution of recycling, waste, and equipment-related issues including installations, repairs, and service adjustments
Analyze performance data to benchmark results and identify underperforming locations
Drive continuous improvement initiatives focused on cost reduction, sustainability, and revenue recovery
Partner cross-functionally with FC Operations, Quality, and Fleet teams to enhance program execution
Ensure end-of-life merchandise programs maximize recovery value while minimizing operational disruption