Senior Analyst Reporting

Enbridge • Salt Lake, UT

1d • Hybrid

About The Position

At Enbridge, we're committed to developing world-class solutions that elevate our customer care operations to new heights. Join us in our ambitious journey to harness the power of data and analytics, and make a tangible impact on our business processes. As a Senior Analyst Operating & Reporting, you'll have the opportunity to invent the future of customer care analytics and drive outstanding outcomes! If you're excited by the opportunity to leverage advanced analytics, modern reporting tools, and data-driven insights to improve customer experiences and business performance, apply today and help shape the future of Customer Care at Enbridge.

Requirements

• Related university degree or technical diploma with two to four years of experience or equivalent combination of formal education, certification and experience.
• Skilled in analytics, business intelligence, reporting, or data analysis.
• Advanced proficiency with Power BI, including data modeling, DAX, dashboard development, and visualization guidelines.
• Strong experience working with SQL and large structured and semi-structured datasets.
• Experience using Python for data analysis, automation, or data transformation activities.
• Knowledge of modern data platforms such as Databricks, cloud data lakes, or distributed data processing environments.
• Strong analytical, problem-solving, communication, and collaborator management skills.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.

Nice To Haves

• Experience with SAP reporting tools such as Business Objects or Crystal Reports is considered an asset.
• Experience integrating data from customer systems, contact centre platforms, IVR technologies, and digital customer channels.
• Knowledge of customer journey analytics, segmentation, and behavioural analysis techniques.
• Experience modernizing legacy reporting environments and implementing cloud-based analytics solutions.
• Understanding of utility operations and customer care processes.
• Demonstrated ability to influence business decisions through data storytelling and actionable insights.

Responsibilities

• Develop and improve operational reporting and analytics solutions that support Customer Care functions, including Billing, Collections, Contact Centre, and digital channels.
• Compose and build scalable dashboards and reporting tools using Power BI and modern cloud-based data platforms to deliver meaningful business insights.
• Analyze customer interactions and cross-channel data from web, mobile, IVR, chatbot, and agent-assisted channels to identify trends, opportunities, and business improvements.
• Partner with operations leaders, IT teams, analytics professionals, and external vendors to define reporting requirements and deliver innovative data solutions.
• Translate analytical findings into actionable recommendations that improve customer experience, operational efficiency, and channel effectiveness.
• Support the transition from traditional reporting processes to automated, near real-time performance monitoring and self-service analytics.
• Maintain data accuracy, reporting documentation, and governance standards while supporting ongoing reporting and analytics initiatives.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid parenthood leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, and have flexible start and end times.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree