Senior Analyst – Power Platform

BMO•Toronto, ON

16h•CA$61,600 - CA$113,900•Onsite

About The Position

The Senior Analyst – Power Platform is responsible for the design, development, and delivery of scalable, reliable, and maintainable solutions across digital channels and internal employee platforms. The role has a primary focus on Microsoft Power Platform, including Power Apps and Power Automate, while also providing Salesforce administration and operational support. The incumbent contributes to end-to-end solution delivery, balancing hands-on development with platform support, user enablement, and ongoing enhancements. The role requires adherence to enterprise standards, governance, and best practices across both platforms.

Requirements

Minimum 3 years of experience in application development, platform support, or business systems analysis
Post secondary degree in Computer Science, Information Systems, or a related field, or equivalent experience
Hands on experience with Microsoft Power Platform including Power Apps and Power Automate
Experience providing Salesforce administration and business support in a production environment
Strong experience in troubleshooting, issue resolution, and platform support
Experience supporting User Acceptance Testing and release activities
Advanced proficiency in Microsoft Excel
Strong analytical, organizational, and problem-solving skills
Ability to manage multiple priorities and deliver within timelines
Strong verbal and written communication skills
Experience with Excel Macros and VBA
Understanding of software development lifecycle, testing, and deployment practices
Familiarity with User Experience and User Interface design principles

Nice To Haves

Salesforce Administrator certification
Experience in financial services or wealth management
Exposure to DevOps practices or tools
Experience in project delivery or change management
Familiarity with Artificial Intelligence capabilities within Microsoft platforms

Responsibilities

Design, develop, and enhance applications using Microsoft Power Apps, including Canvas and Model Driven Apps, with a focus on usability, performance, and maintainability
Build and maintain automated workflows using Microsoft Power Automate, including approvals, integrations, triggers, and exception handling
Leverage Excel Macros and VBA to support automation, data processing, and operational workflows
Translate business requirements into technical solutions and implementation tasks
Perform configuration, development, unit testing, and support controlled deployments into production
Ensure solutions are designed with operational supportability and business continuity considerations
Maintain technical documentation and adhere to enterprise development, security, and governance standards
Provide day to day Salesforce administration and user support
Manage platform security including roles, profiles, permission sets, sharing rules, workflows, and groups
Support business operational requests including reporting, dashboards, customer analysis, and personalized views
Troubleshoot platform issues and manage support requests to resolution
Maintain data integrity through data quality management, cleansing, and duplicate record control
Evaluate Salesforce releases and assess impacts to business processes and users
Develop training materials and provide user training to support adoption and effective usage
Plan and execute small to medium enhancements across Power Platform and Salesforce, managing scope, timelines, priorities, and quality
Participate in broader initiatives including new product launches, system implementations, and process improvements
Support system upgrades including test case creation, execution, and User Acceptance Testing
Coordinate intake and delivery of change requests with business, technology teams, and external vendors
Monitor quality assurance activities and support UAT execution
Align release schedules with business priorities and ensure readiness prior to deployment
Manage stakeholder communication related to enhancements, releases, and impacts
Identify and deliver continuous improvements and solution enhancements
Apply foundational to intermediate knowledge of Artificial Intelligence to support enterprise solutions within the Microsoft ecosystem
Contribute to development of AI enabled capabilities, including Copilot where applicable
Ensure adherence to enterprise Artificial Intelligence governance, risk, and control frameworks
Provide production support across Power Platform and Salesforce solutions, including issue investigation and resolution
Participate in root cause analysis and implement corrective actions to improve platform stability
Maintain operational documentation and ensure readiness for ongoing support
Monitor solution performance and proactively identify opportunities for improvement
Collaborate with business stakeholders, technology teams, and developers to deliver aligned solutions
Manage assigned work items, priorities, and competing timelines effectively
Provide timely updates and escalate risks or issues as required
Build and maintain effective working relationships across stakeholders
Contribute to a culture of continuous improvement across delivery practices and platform usage