Senior Analyst, Operations

Core Spaces•Chicago, IL

12h•$85,000 - $90,000

About The Position

The Senior Analyst, Operations (New Here Coffee) supports national operations by ensuring financial accuracy, optimizing vendor and technology workflows, maintaining KPI reporting, and coordinating daily operational needs across store and corporate teams. This role combines analytical rigor with hands‑on operational support to help the business scale efficiently while upholding the guest experience and brand standards.

Requirements

2–4+ years of experience in operations, financial analysis, accounting support, or multi‑unit hospitality (coffee/restaurant experience a strong plus).
Strong analytical aptitude with the ability to translate financial and operational data into clear insights and recommendations.
Experience supporting multi‑location operations in a fast‑paced, growth‑oriented environment.
Strong cross‑functional communication skills, with the ability to partner effectively across operations, finance, tech, and vendors.
Highly organized and detail‑driven, with a proactive, solutions‑oriented mindset.

Nice To Haves

Experience with QuickBooks, Bill.com, Toast, loyalty platforms, and operational dashboards.
High proficiency in Excel/Google Sheets; familiarity with reporting tools (Tableau, Looker, etc.) a plus.
Detail-oriented, organized, and proactive problem solver.

Responsibilities

Review and validate vendor invoices for accuracy, pricing compliance, and adherence to contract terms.
Approve invoices within Bill.com and facilitate accounting controls to ensure sufficient cash balance.
Track recurring expenses, investigate anomalies, and resolve discrepancies directly with vendors.
Partner with Operations and Purchasing teams to optimize invoice workflows and improve accountability.
Monitor vendor pricing changes, category spend trends, and their impact on COGS.
Identify cost‑saving opportunities without compromising quality or guest experience.
Maintain KPI tracking tools across sales, labor, and cost categories; ensure accuracy and timely updates.
Extract financial data from QuickBooks to support variance analysis and operational reporting.
Collaborate with Baker Tilly and Corporate Accounting during month-end close, including account review and variance investigation.
Support FP&A with cash flow forecasting, modeling, and financial planning inputs.
Conduct location-level financial and operational reviews and provide recommendations for performance improvement.
Serve as a point of contact between store teams, accounting, FP&A, IT/tech vendors, and leadership.
Update and maintain SOPs, process documentation, operational checklists, and training materials.
Coordinate store-level support requests, monitor task completion, and escalate issues when needed.
Support the rollout of new operational tools, programs, or systems across store operations.
Assist with labor, scheduling, and operational performance monitoring on a weekly and monthly basis.
Provide onboarding support for new managers related to systems, ordering workflows, and financial procedures.
Review and identify required updates or configuration changes in Toast, including menu accuracy, pricing, modifiers, reporting, and system alerts.
Monitor performance of the company website, ensuring accuracy of product information, hours, promotions, and location listings.
Track and report on loyalty program and mobile/app performance, identifying trends, technical issues, or guest experience opportunities.
Coordinate with marketing, tech partners, or third-party vendors to troubleshoot and resolve digital performance issues.
Respond to customer inquiries received through digital channels, email, or app platforms while maintaining brand voice and service standards.
Monitor trends in guest feedback to identify operational or digital improvements.
Maintain internal operational tracking systems for vendors, invoices, inventory, COGS, and compliance.
Support implementation of new processes related to procurement, inventory management, ordering, labor optimization, or store operations.
Collaborate with teams to troubleshoot system issues and support software upgrades or deployments.
Ensure strong data hygiene, documentation, and organized internal workflow systems.
Occasional travel may be necessary as needed
Perform all other duties and tasks as assigned by management
Must be able to complete all physical requirements of this role with or without a reasonable accommodation

Benefits

A culture that provides you with a sense of belonging
Hybrid or remote work options may vary by role to support work-life balance
Competitive pay that values your contributions
Incentives designed to reward your achievements
Paid flexible PTO to disconnect or celebrate life milestones
Paid 14+ holidays, including your birthday, to disconnect and celebrate
Paid Parental Leave that begins after 90 days
Paid volunteer time off to give back to your community
Monthly workshop weeks; fewer meetings & more collaboration
Robust health plan options that begin within at least 30 days of your employment
Monthly phone reimbursement
Wellness allowance and perks, including a yearly subscription to a meditation app
An environment that provides you a voice to share your perspectives
Employee Assistance Program (EAP) for access to confidential support services
Company retirement options including 401(k) + matching & Roth account option