Senior Analyst, Operations

Walmart•Bentonville, AR

2d•$60,000 - $110,000•Onsite

About The Position

The Senior Analyst, Operations – Quality Assurance supports the Last Mile Delivery Incident Management program by measuring and improving decision quality. This role conducts risk-based quality monitoring, analyzes KPI and defect trends, and drives corrective and preventative actions in partnership with Operations and Product. The Senior Analyst translates findings into clear insights, recommendations, and documentation that strengthen controls, reduce repeat issues, and improve customer outcomes. The Quality Assurance team plays a vital role in supporting the Last Mile Delivery Incident Management program by enhancing decision quality through risk-based monitoring, KPI tracking, and trend analysis. This team collaborates across functions to identify defects, strengthen controls, and drive scalable improvements in processes and products. By leveraging data and continuous improvement practices, the team ensures operational excellence and supports the delivery of reliable, efficient services. Members contribute to developing actionable insights and fostering partnerships that promote sustained business growth and enhanced customer outcomes.

Requirements

Experience in quality assurance, audit, compliance, or operational monitoring within a decisioning environment.
Strong analytical skills with the ability to interpret policy, apply sound judgment, and identify defects and risk patterns.
Ability to communicate findings clearly-turning complex quality issues into actionable recommendations for stakeholders.
Proficiency with reporting and analysis tools (e.g., Excel, SQL, BI tools) to build scorecards, dashboards, and recurring insights.
Demonstrated root-cause analysis and continuous improvement capability, with a bias toward sustainable corrective and preventative actions.
Working cross-functionally to align on standards, influence change, and follow through on improvements.
Commitment to confidentiality, integrity, and adherence to policy—handling sensitive case details and QA findings appropriately.
Bachelor’s degree in Business Administration, Engineering, Operations , or related field OR 2 years’ experience in operations, project management, or related area.

Nice To Haves

Master's degree in Business Administration, Engineering, Operations , or related field, Project Management Certification
Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management
Project Management - Project Management Professional - Certification

Responsibilities

Execute risk-based monitoring by reviewing Incident Management decisions for accuracy, policy adherence, and customer impact.
Calibrate quality standards by partnering with Operations, Policy, and SMEs to resolve interpretation gaps and improve consistency.
Develop and maintain QA scorecards, dashboards, and recurring reporting to communicate performance, risk, and improvement opportunities.
Analyze trends and perform root-cause analysis on defects to identify systemic drivers and prioritize corrective and preventative actions.
Partner with Product and Operations to translate QA findings into process updates, tooling enhancements, and strengthened controls.
Document QA standards and decisioning guidance, and support governance routines (sampling plans, defect taxonomies, and change control) as needed.