Senior Analyst, North American Securities Lending Operations

RBC•Toronto, ON

8d•Onsite

About The Position

In this role, you will provide support to the North American Securities Lending Trading Desk and Backoffice by analyzing and instructing Equity and Fixed Income trade bookings as well as resolving escalated internal partner inquiries. You will support the Business Unit in assuring optimal efficiency and effectiveness of Business Unit operations including mitigating risk, closing training/processing gaps, and supporting the implementation and enhancement of transaction booking. In addition, you will work in conjunction with key business partners and staff to provide the department with ongoing functional expertise, recommending changes/enhancements and by providing in depth workplace testing/piloting prior to implementing changes. All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy Principles.

Requirements

Excellent customer service skills
2-3 years relevant work experience
Strictly follow escalation protocols
Good organizational and interpersonal skills, tact and diplomacy
Computer literacy – Intermediate MS Office skills.
Ability to embrace organizational change at an individual and team level
High level of problem-solving
Inquisitive mindset
Consistent Achievement & Motivation
Teamwork and Co-Operation

Nice To Haves

Bilingual in English and French
Degree educated or equivalent
Knowledge of settlement platforms: Loanet, CDS/PTM, Broadridge, DTCC

Responsibilities

Field and resolve escalations relating to internal cash and position reconciliation through a variety of channels, and provide a disciplined approach, using enterprise tools and best practices, in providing support/guidance to the Business Unit.
Review discrepancies for trends/gaps and efficiencies providing timely/accurate feedback including process improvement recommendations.
Monitor and analyze a variety of daily/weekly reports and statistics to ensure processing accuracy, timeliness, and consistency.
Considered a Subject Matter Expert relating to Wire Payment Investigations and other electronic and manual payment processes.
Establish and maintain a strong working relationship with Service Partners providing assistance and guidance as required.
Adapt to the changing business environment demonstrating a sense of urgency to deliver quality service within established time frames in high profile setting.
Ensure continuous improvement by identifying gaps/efficiencies
Investigate and resolve breaks/discrepancies within cut-off timelines.
Escalate aged or high-value exceptions and coordinate with internal/external stakeholders for resolution.
Prepare reconciliation reports and ensure compliance with internal controls and regulatory standards.
Settlement of US Fixed Income Products for business lines based in Canada and The U.S.
Take ownership of inquiries, deliver on commitments to colleagues and Front Office Business partners
Assist multiple securities lending operations teams with transaction fulfillment and cross coverage.
Gain expert organizational knowledge and deep understanding of securities settlements operational environment.
Apply experience and seasoned knowledge, skills, and practices to perform a variety of assignments.
Work closely with securities lending team managers to cross-train, provide additional resource support and act as SME across multiple settlements teams in a variety of scenarios.
Develops, implements and maintains business solutions based on business analysis outcomes to improve the organization's business effectiveness and efficiency.