Senior Analyst, Member Communication

CVS Health

1d•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Analyst, Communication is responsible for managing the execution of multi-channel communications, including the schedules, team meetings/agenda/recaps, template management, proofing and quality control, coordinating with internal partners and external vendors on execution of communications. This position will manage multiple projects of varied complexity simultaneously. This position needs to continually provide feedback on and suggestions for improving operational process and quality control procedures to team and management. As needed, changing standards and procedures to necessitate the continued training throughout the team. The position is structured to work within a team concept yet still affords the autonomy to work independently on specific projects. Teams involved with coordination efforts include, but not limited to: Brand Compliance, Member Engagement, Product, Campaign Targeting, Accounts, Implementations, Creative, Content Governance, and Vendors. Additional responsibilities include but not limited to the following: - Project Manage assigned programs from initiation through deployment, coordinating all aspects of communication execution. - Manage the creative and data delivery to vendors, proof merged communications, provide estimates and schedules to internal and external teams, ensure flawless execution of communications by proofing communications to quality standards. - Manage projects in workflow tool, report on number of communications executed, trouble shoot issues that vendor reports with internal partners. Multi-channel includes: Direct Mail (letters), Email, IVR, FAX and LOC. - Communicating with internal partners, customers and vendors to facilitate the timely handling of mailings. - Manage the Standard Operating Procedure (SOP) or work instructions for the programs they execute, including template management, requirements for program execution, etc.

Requirements

3 plus years experience in an operations capacity specifically in project management.
Prior experience in the following industries, operations, communications, print and/or marketing.
Demonstrated knowledge, experience, and understanding of benefits and Formularies
Proficiency in Microsoft Windows, Office, and other business-related software

Nice To Haves

Experience in highly regulated industry and compliance environment
Experience with highly complex, inter-connected systems and business processes
Experience working in a matrix environment
Familiarity with Project Management Tools
Familiarity with Visio
Highly organized and detail-oriented in a process-driven environment
Collaborative mindset
Excellent communication skills
Team-oriented attitude and approach to completing assignments
Ability to communicate with and manage expectations in a cross-functional environment
Ability to manage multiple projects simultaneously and deliver on-time
Quickly identify and escalate issues in a constructive manner to the appropriate resource
Demonstrate desire to take ownership of projects to see them to successful execution
Ability to understand process workflows and cross-business impacts and dependencies
Reliable, resourceful, flexible, and known for a sense of initiative
Professional attitude and work habits

Responsibilities

Project Manage assigned programs from initiation through deployment, coordinating all aspects of communication execution.
Manage the creative and data delivery to vendors, proof merged communications, provide estimates and schedules to internal and external teams, ensure flawless execution of communications by proofing communications to quality standards.
Manage projects in workflow tool, report on number of communications executed, trouble shoot issues that vendor reports with internal partners.
Communicating with internal partners, customers and vendors to facilitate the timely handling of mailings.
Manage the Standard Operating Procedure (SOP) or work instructions for the programs they execute, including template management, requirements for program execution, etc.