Senior Analyst, IT - Duke Cancer Institute

Duke Careers•Durham, NC

2d•Hybrid

About The Position

The Duke Cancer Institute is seeking a Senior Analyst, IT to join a high-impact team supporting enterprise clinical analytics, Electronic Health Record (EHR) optimization, and large-scale workflow transformation initiatives. In this role, you will serve as a strategic partner to clinical, operational, and technical teams—helping translate complex data, workflow, and reporting needs into practical, scalable solutions. You’ll work with limited supervision and a high degree of autonomy, leading initiatives that require strong analytical skills, systems thinking, and structured change management. A major focus of this position is supporting the electronic Patient Reported Outcomes (ePRO) PCORI Health System Implementation Initiative (HSII), including implementation of the Epic eSym module across approximately 45 clinics. You will play a critical role in coordinating cross-functional teams, redesigning clinical workflows, developing training and support materials, and driving adoption of new tools across diverse clinical environments. If you enjoy working at the intersection of data, technology, and clinical operations—and want to help drive meaningful improvements in care delivery—this role offers the opportunity to make a system-wide impact.

Requirements

Bachelor’s degree in a relevant field, including but not limited to:
Health Informatics
Information Technology / Information Systems
Industrial Engineering
Computer Science
Data Analytics / Data Science
Public Health
Healthcare Administration
Nursing or other clinical discipline with informatics experience
3–5 years of relevant experience, including:
Data analytics, reporting, or informatics work
Experience working with Electronic Health Records, preferably Epic
Exposure to healthcare or clinical environments

Nice To Haves

Master’s degree strongly preferred (Health Informatics, Data Analytics, Public Health, Healthcare Administration, Business Administration, Nursing Informatics, or related field)
5+ years of progressive experience supporting or leading complex, cross-functional initiatives
Demonstrated experience with:
Clinical workflow analysis and redesign
Change management for system or process implementations
Grant-funded or large-scale health system initiatives
Development and delivery of end-user training
Translating technical solutions into operational practice

Responsibilities

Partner with clinical, operational, and technical teams to understand EHR data, analytics, and workflow needs; gather requirements and translate them into technical, analytical, and process-based solutions.
Lead and support EHR-related change initiatives, particularly those involving Epic enhancements, ePRO implementation, and clinical workflow transformation.
Analyze current-state clinical workflows and design future-state workflows to support new systems and operational improvements in clinic settings.
Design and implement analytical and operational solutions where none currently exist, including development of new processes, workflows, and support models.
Determine optimal methods to collect, store, integrate, retrieve, and analyze data from multiple sources across health system platforms.
Serve as a subject matter expert for assigned teams by applying deep knowledge of analytics assets, EHR functionality, informatics tools, and reporting solutions.
Apply structured change management methodologies to support adoption of new tools, workflows, and processes across clinical environments.
Coordinate and execute complex projects with minimal direction, ensuring milestones, deliverables, and deadlines are met.
Contribute expert input during project initiation, including guidance on clinical workflows, data sources, data elements, and relationships across systems.
Perform quality assurance testing and validation of analytical, reporting, and operational solutions; assess results and implement corrective actions prior to production deployment.
Ensure compliance with departmental standards, including change management processes, naming conventions, documentation requirements, and maintenance of the enterprise reporting library.
Write, maintain, and document code and technical solutions supporting analytics, reporting, and operational workflows.
Develop and deliver training programs for clinic staff related to EHR enhancements, informatics tools, and workflow changes—including patient-facing education related to electronic patient reported outcomes.
Serve as a liaison between clinical, operational, and technical stakeholders, clearly communicating needs, risks, status updates, and solutions.