Senior Analyst, Infrastructure Service Operations - Hardware Asset Management (HAM)

Simpson Thacher & Bartlett LLPNew York, NY
$115,000 - $130,000Hybrid

About The Position

The Infrastructure Service Operations Hardware Asset Management Sr. Analyst will support the day-to-day lifecycle management of IT hardware assets across the organization. This position will play a critical role managing and tracking IT hardware assets, ensuring compliance with organizational standards, and facilitating the efficient deployment of IT resources.

Requirements

  • 2-3 years of experience in IT asset management, infrastructure support, or a related field
  • Proficiency in IT asset management principles, processes, tools, and methodologies
  • Ability to analyze IT asset performance and make recommendations
  • Proven experience in procurement, asset lifecycle management, and asset inventory control
  • Familiarity with the ITIL Framework, IT Governance, and IT Service Management (ITSM)
  • Proficient in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
  • Excellent written, verbal, communication, presentation, and reporting skills with the ability to work both independently and as part of a team

Nice To Haves

  • Professional certification(s) in IT asset management (e.g., IAITAM, CHAMP) are a plus
  • Knowledge of Managed Engine Asset Manager or similar tools
  • Knowledge of SNOW are a plus
  • Knowledge and experience in Software Asset Management are a plus

Responsibilities

  • Ensures a complete inventory of IT assets owned and managed by stakeholders, is maintained within the asset management repository.
  • Work with stakeholders to ensure hardware is discoverable or manually added to the asset management repository.
  • Conduct regular hardware audits to maintain accurate records of all IT assets, including serial numbers, location, status, configuration, and condition in collaboration with stakeholders.
  • Track hardware purchases, deployments, transfers, and retirements within the organization.
  • Utilize asset management software to effectively manage and visualize hardware inventory data.
  • Engages with the procurement, deployment, and retirement of IT assets according to established lifecycle procedures.
  • Manage the procurement process for new hardware, including vendor evaluation
  • Collaborates with procurement and vendor management teams to utilize experience with contract management and negotiations.
  • Coordinate hardware deployments to end-users, ensuring proper configuration and setup.
  • Monitor hardware health and performance through regular maintenance checks and updates.
  • Engages in problem-solving sessions to address process and service improvements and technology enhancements.
  • Plan and execute hardware refresh cycles to maintain optimal performance and security standards.
  • Maintain clear and detailed documentation for all asset management processes.
  • Develop and enforce company hardware asset management policies, including standards for asset tagging, disposal procedures, and security protocols.
  • Ensure adherence to industry best practices and compliance regulations regarding hardware management.
  • Communicate hardware policies and procedures to stakeholders across the organization.
  • Develop and maintain standard operating procedures (SOPs) and Work Instructions for IT Asset Management processes.
  • Generate regular reports on hardware asset utilization, cost analysis, and potential risks to inform decision-making.
  • Identify trends and areas for improvement in hardware management practices.
  • Analyze data to optimize hardware procurement and disposal strategies.
  • Provides recommendations and insights to management based on data-driven analysis.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401k
  • Paid holidays
  • Professional development
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