Senior Analyst, Field Service

Whirlpool•Benton Harbor, MI

3d•Onsite

About The Position

This role will be located at our Riverview Campus in Benton Harbor, MI. The Whirlpool Operations Technology Sr. Analyst is responsible for the digital transformation of Whirlpool’s operations. You will design, optimize, and maintain the technology of the network of preferred partners and external business partners. You will translate complex workflows into technical requirements that improve processes and efficiencies, and reduce cost.

Requirements

High School Diploma or GED
3+ years of experience as a Business Analyst in Field Service
2+ years of experience administering the Salesforce platform

Nice To Haves

Ability to analyze large amounts of data and identify trends, patterns, and insights that can help drive business decisions
Strong analytical skills with the ability to translate business requirements into technical specifications
Strong organizational skills with the ability to manage priorities and meet tight deadlines
Excellent written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders
Bachelor’s degree in business management, business administration, or information technology
Independent thinker with a strong process focus and high attention to detail.
Proven ability to gather and document business requirements and functional specifications, collaborating effectively with development teams to deliver aligned solutions
Experience working with Agile methodologies within a dynamic software development environment
Familiarity with Field Operations business processes as well as process modeling tools and techniques to build and maintain business process models
Experience with change management practices to implement solutions that minimize operational disruption
Experience with data visualization tools and techniques to create clear, impactful reports for stakeholders

Responsibilities

Partner closely with Whirlpool Operations teams and cross-functional stakeholders to capture requirements, formulate functional solutions, and manage product implementations
Convert business needs into clear user stories, acceptance criteria, and functional specifications
Collaborate with internal operations, external vendors, and strategic partners to refine requirements, architect technical solutions, and facilitate product delivery
Engage with developers, business teams, and key stakeholders to drive testing and validation for new features, system updates, and integrations
Deliver continuous enablement and support to stakeholders and end-users to maximize the value and efficiency of technology solutions
Evaluate solution performance regularly, recommending enhancements to optimize results
Support data validation, reporting needs, and comprehensive process documentation
Take full ownership and accountability for project progress, individual work output, quality, and the timely delivery of system integrations
Stay current with emerging industry trends and best practices in business analysis and field service technology

Benefits

Generous benefits package
Whirlpool employee discount
Fitness reimbursement programs
Educational reimbursement programs
Kitchenettes
Beautiful, recently renovated office space
Free coffee
Biking/walking trails
Access to The Eddy - Early Childhood Center (depending upon availability - additional costs required)
Always On Flexibility
Two-Week Work from Anywhere
Sabbatical - Four weeks paid leave after every five years of service