Senior Analyst, Commercial Strategy and Analytics

Industrious • New York, NY

3d

About The Position

We are looking for a Senior Analyst to join our Commercial Strategy and Analytics team. This role sits at the center of the business, translating messy real-world operating data into clear decisions that drive our operational health and member experience. Reporting directly to the Senior Director of Commercial Strategy and Analytics, you will own the end-to-end analysis of how our locations operate and how our members behave.

It is Tuesday morning and you are diving into a new project focused on member upgrade cycles. We want to know exactly how and when an Access member decides to grow into a Private Office user. The data is not perfectly packaged, so you start by pulling raw usage and billing data, cleaning it up, and building a logic-heavy model from a blank Excel sheet. You use an AI tool to enrich the data that’s missing key enrichment.

By the afternoon, you are on a call with Regional Directors to pressure-test your assumptions and get their on-the-ground perspective. You realize the story is getting complicated, so you synthesize your findings into a crisp, executive-ready presentation. You are not just showing them a chart; you are telling them exactly which member cohorts we should target for upgrades next quarter.

Requirements

• 3 to 5 years of experience in an analytical role such as Strategy, Operations Analytics, or Customer Insights
• Advanced Excel modeling skills with the ability to build dynamic models from a blank sheet.
• Strong storytelling ability, capable of translating complex data into clear arguments for executive audiences.
• Experience working with messy or imperfect datasets.
• A background in recurring revenue models, SaaS, hospitality, or real estate is highly preferred.

Nice To Haves

• You are a self-starter who enjoys solving ambiguous business problems more than running predefined reports.
• You thrive in the gray areas and are perfectly comfortable starting with incomplete data and figuring out how to make it usable.
• You have a low ego and believe that sharing data and collaborating across teams yields the best results.
• You are naturally curious and care deeply about the actual business impact of your analysis, always asking "what happened next?"
• You take deep ownership of your work, digging in to fix a metric that looks wrong rather than just reporting it.

Responsibilities

• Unit Health Analysis: You will surface performance insights at the unit level, evaluating key metrics like yield per square foot and flow-through.
• Retention Intelligence: You will analyze patterns in churn rates and cohort data to predict member behavior and activate proactive save playbooks.
• Member Segmentation: You will create member cohorts based on industry and company size to directly inform our sales strategy and addressable market sizing.
• Executive Storytelling: You will translate complex, unstructured data into clear narratives and presentations for senior leadership.
• Cross-Functional Partnership: You will collaborate deeply with Operations, Product, and Finance to ensure your insights drive actual business decisions.

Benefits

• Heavily subsidized medical, dental, and vision plans to support you and your family
• Flexible paid time off, to maintain balance
• Paid parental leave to help you welcome a new child and focus on what matters most
• Annual professional development grants so you can keep learning and growing
• 401(k) retirement savings program to support long-term financial wellbeing
• Wellness initiatives and additional employee support programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed