Senior Analyst, Business Process Management
About The Position
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. SiriusXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans across leading owned and operated audio platforms Pandora and SiriusXM; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SiriusXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe. This role enables scalable operations and improved productivity across Sales by supporting the build-out of the BPM function by analyzing and improving sales workflows, helping to reduce inefficiencies and standardize processes across the organization.
Requirements
- 4+ years of experience in Sales Operations, Business Operations, or related field
- Bachelor’s degree or equivalent combination of education and experience
- Strong analytical and problem-solving skills
- High attention to detail and structured thinking
- Ability to manage multiple projects and stakeholders
- Strong communication and collaboration skills
- Experience with CRM systems (e.g., Salesforce)
- Must have legal right to work in the U.S.
Nice To Haves
- Experience with process documentation tools (e.g., Lucidchart, Visio) preferred
- Experience with automation and/or AI tools (e.g., ChatGPT, Gemini) preferred
Responsibilities
- Document and analyze current-state sales processes and workflows
- Build detailed process maps and documentation (As-Is / To-Be)
- Identify inefficiencies, bottlenecks, and opportunities for process improvement
- Partner with Sales Business Partners to gather requirements and support process optimization initiatives
- Support implementation of new workflows and track adoption and performance metrics
- Collaborate with Pod 3 to translate process requirements into system and automation solutions
- Assist in defining and monitoring process KPIs and success metrics
- Support cross-functional projects to improve operational efficiency
Benefits
- Discretionary short-term and long-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
