Senior Analyst, Business Controls & Data Analytics
About The Position
We are hiring a full time, permanent Senior Analyst, Business Controls & Data Analytics working out of Edmonton, AB. At this time, we are accepting applications from both internal and external candidates. We're seeking a strategic and analytical Senior Data Analyst to support Customer Operations through data-driven insights, performance metrics, dashboards, and reporting. This role plays a key part in workforce planning, performance management, and strategy development. You’ll evaluate system data, identify trends, and benchmark against industry standards to optimize Customer Operations and ensure compliance with regulatory timelines. This role also supports cross-functional initiatives across Meter Data and Billing, Meter Operations, and Customer Connections.
Requirements
- Degree in Economics, Data Science, Statistics, Business, Computer Science or Engineering is required
- 4-6 years demonstrated analytical skills in a utility business environment
- 2 years leadership experience in a direct supervisory, business analyst or project management role
- Expert level skills in analytics, reporting, metrics design and data visualization
- Proficiency in Word, Excel, Power BI (or similar data analytics platforms), SQL, Python, Databricks are essential
- Intermediate knowledge of the Settlement System Code (AUC Rule 021) and the Tariff Billing Code (AUC Rule 004)
- Experience working in a regulated utility
- Understanding of project management and change management
- Excellent problem-solving skills with a focus on continuous improvement
- Strong analytical thinking, attention to detail, and a passion for using data to drive better business decisions.
- Ability to take initiative, communicate clearly and confidently across all levels of the organization, and thrive in collaborative, cross-functional environments.
- Consistently accurate, high-quality, and thoughtfully executed work.
- Ability to translate complex data into actionable insights.
Nice To Haves
- Experience implementing machine learning models to initiate improvements and support decision making is considered an asset
Responsibilities
- Providing input to the Meter Data and Billing team business plans and directions, ensuring an appropriate understanding of the Meter Data and Billing team strategy
- Developing, implementing and reviewing reporting, metrics and projects to ensure compliance with policies, standards, regulatory requirements and the mitigation of risks
- Facilitate needs workshops with clients to translate business problems into data visual recommendations and analytical solutions.
- Conducting high level analyses, tracking, monitoring and reporting of operational metrics to provide recommendations into financial decisions, process improvements, regulatory filings, management reporting and data governance completed within established timelines
- Representing Meter Data and Billing in projects and initiatives that require analytical experience and knowledge of Customer Operations
- Acting as a leader to other team members and providing guidance on department initiatives
- Researching, designing and leading the implementation of new processes, work practices, tools and system requirements necessary to achieve performance improvement
- Manage procedure and dashboard documentation and ensure consistent process integration across teams according to EPCOR standards
Benefits
- Eligible for EPCOR’s hybrid work program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
