Senior Analyst, Business Applications – Collaboration Platforms

Invenergy•Chicago, IL

12h•Onsite

About The Position

The Senior Business Applications Analyst – Collaboration Platforms is responsible for the end-to-end operational ownership, administration, optimization, and contribution to the strategic evolution of assigned collaboration applications and related business processes, in partnership with platform leadership. This role partners closely with business and IT stakeholders to define platform strategy, translate business needs into scalable technical solutions, and ensure platforms deliver measurable business value. The Senior Analyst operates as a trusted advisor and senior individual contributor, providing advanced technical leadership, influencing platform direction, and ensuring solutions aligning with enterprise architecture, security, and governance standards. This role is expected to function independently with minimal oversight while driving continuous improvement and mentoring others as needed.

Requirements

Bachelor’s degree in computer science, business administration, operations management, or a related field.
5+ years of experience as a Business Applications Analyst or similar role.
3+ years of hands-on ownership supporting and implementing enterprise collaboration platforms such as Microsoft Teams, Planner, Power Platform, DocuSign , Asana, Smartsheet, or comparable tools.
3+ years of experience providing Tier 2/3 application support, including acting as a primary escalation point.
Demonstrated ability to independently own and resolve complex technical issues.
Strong documentation skills with experience creating enterprise-grade technical and end-user documentation.
Strong interpersonal and communication skills with the ability to influence stakeholders at all levels of the organization.
Eligible to work in the United States without current or future employer visa sponsorship.

Nice To Haves

Experience defining platform strategy, roadmaps, and governance models.
Strong analytical and problem-solving skills with the ability to derive insights from data and present recommendations.
Proficiency in process mapping tools and methodologies such as Visio.
Experience mentoring junior analysts or leading functional workstreams.
Experience managing or leading small to medium-sized technology initiatives.
Knowledge of Lean Six Sigma or other continuous improvement methodologies.
Strong understanding of SDLC concepts and application lifecycle management.
Knowledge of ITIL 4 practices, particularly Change Enablement and Service Design.

Responsibilities

Own the operational lifecycle of assigned collaboration platforms, partnering with platform leadership on roadmap planning, enhancements, optimization, and retirement decisions while ensuring platforms are secure, scalable, and aligned with enterprise standards.
Lead engagement with business stakeholders to elicit, challenge, and translate business requirements into well-architected technical designs and implementation plans that deliver measurable business outcomes.
Drive solution delivery by leading implementations, enhancements, testing, and release activities, serving as lead analyst for small to medium initiatives and leading functional or technical workstreams within larger programs.
Act as a trusted advisor and subject matter expert, providing Tier 3 support, leading complex issue investigations and root cause analysis, and recommending long-term corrective actions.
Partner with cross-functional IT teams and vendors to deliver integrated solutions, influence technical decisions, and ensure adherence to security, architecture, governance, and change management standards.
Define, track, and analyze KPIs, adoption metrics, and usage analytics; present insights and recommendations to IT and business leadership to inform platform decisions.
Develop and maintain high-quality documentation, training materials, SOPs, and knowledge base content; champion user adoption, change readiness, and platform enablement.
Stay current on industry trends and emerging technologies, proactively recommending innovations and continuous improvements aligned with business and IT strategy.