Senior Analyst, Applications

Avenue Living•Calgary, AB

About The Position

As an Applications Analyst, you will focus on enhancing and optimizing core business applications, particularly our Residential application ecosystem, to improve operational efficiency across the organization. This role partners closely with business stakeholders and the enterprise applications team to identify opportunities, translate business needs into system improvements, and deliver enhancements that create measurable business value. You see problems as an opportunity for improvement and bring a pragmatic, collaborative approach to developing effective, long-term solutions.

Requirements

Bachelor’s degree in computer science, Information Systems, Business Administration, or relevant experience.
5+ years’ experience as a Business Systems Administrator, Systems Analyst, or similar role, with a focus on software configuration and user support.
Strong technical skills with proficiency in administering and configuring software platforms such as ERP, CRM, BI, or collaboration tools.
Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve issues in software applications.
Experience with property and/or investment management software required.
Ability to work collaboratively in a fast-paced environment, managing multiple priorities and stakeholders effectively.
Excellent communication skills, with the ability to effectively train and support users of varying technical backgrounds.
Detail-oriented mindset with a proactive and solution focused approach to problem-solving and system optimization.

Nice To Haves

Familiarity with Yardi suite of products is an asset.

Responsibilities

Serve as the primary subject matter expert for off-the-shelf residential platforms, overseeing end-to-end application life cycle ensuring alignment with enterprise architecture, standards, and business objectives.
Collaborate with stakeholders to understand user requirements, business processes, and system objectives, translating them into effective system configurations.
Act as the Tier 2/3 application support, resolving complex issues escalated from IT support or business users.
Participate in the management of software vendors, ensuring SLA’s support responsiveness, and product road maps are understood.
Collaborate with data and technical teams to maintain reliable system integrations and deliver application enhancements that protect data integrity and business continuity.
Participate in disaster recover testing, backup verification, and business continuity planning for residential applications.
Support change management initiatives when new features or systems are rolled out and, if required, provide training to users on application usages, changes, and best practices.
Proactively identify opportunities to optimize the use of software applications within the organization, recommending process improvements, exploring new features or modules, and staying informed about industry’s best practices and trends.
Collaborate with technical teams to test and deploy changes or updates to software applications, ensuring that all changes meet quality standards and do not disrupt business operations.